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Charles Schwab HR Contact Center Representative in Westlake, Texas

Your Opportunity

As an HR Contact Center Representative, you will provide superior customer service and demonstrate passion, understanding and problem-solving skills over the phone and through other channels. You will deliver unparalleled value to our clients, including current Schwab employees, Schwab alumni and vendors.

What you are good at

  • Responding to incoming HR inquiries and requests in a timely, accurate and professional manner while managing multiple contact channels and continually prioritizing among static and dynamic workflows.

  • Demonstrating a strong passion for customer service with a desire to build relationships during each interaction and provide appropriate solutions.

  • Building quality, long-term relationships with internal clients, HR Contact Center team members and business partners that lead toward effective collaboration and seamless service.

  • Utilizing Service Now, a case management tool, to manage, escalate and fulfill HR cases.

  • Utilizing a consultative and needs-based approach with clients regarding a variety of HR topics (e.g. payroll, benefits, policies/procedures and company programs).

  • Effectively communicating HR policies and programs while listening and explaining complex subjects.

  • Performing HR administrative processes and adhere to specific timelines.

  • Meeting or exceeding departmental call metric objectives and service level standards.

What you have

  • 2 years of HR experience related to HR practices, policies and procedures

  • Broad HR knowledge that spans multiple areas including payroll, benefits and other areas.

  • Minimum of 1-2 years of customer service experience in a call center environment highly preferred.

  • Ability to meet or exceed departmental call metric objectives and service level standards.

  • Intermediate to advanced proficiency in Word and Excel.

  • Proficient in utilizing computer applications for communicating, gathering, and tracking information (e.g. Workday, Help Engine, Authoria, eTimesheets, MS Word, MS Excel, etc.).

  • Ability to navigate through multiple computer systems simultaneously.

  • Tremendous flexibility and ability to quickly learn new programs and policies.

  • Excellent written and verbal communication skills.

  • Problem solving, organizational and analytical skills.

  • Ability to work as part of a team or independently on special projects.

  • Drive for results while working in a fast-paced, dynamic and collaborative environment.

  • Ability to find opportunities for process improvements and communicate to leadership.

  • Strong work ethic with a high level of integrity, responsiveness, and ownership to build trust with our clients and colleagues.

  • Receptive and responsive to feedback/coaching with the ability to implement agreed upon action steps that lead toward ongoing skill development and performance.

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Why Schwab?

At Schwab, “Own Your Tomorrow” embodies everything we do! We are committed to helping our employees unleash their potential and achieve their dreams. Our employees get to play a central role in disrupting a multi-trillion-dollar industry, creating a better, more modern way to build and manage wealth. We’re a modern financial services firm that stands apart from the industry, where you can go as far as your ambition takes you.

Hear from employees:

: a package designed to empower your health, wealth, career and life.

Schwab is committed to building a diverse and inclusive workplace where everyone feels valued.

As an equal employment opportunity employer, our policy is to provide equal employment opportunities to all employees and applicants without regard to any status that is protected by law.

Schwab is also an affirmative action employer, focused on advancing women, minorities, veterans, and individuals with disabilities in the workplace.

We believe diversity and inclusion are part of our success as a company and our purpose of serving every client with passion and integrity.

Job Locations US-TX-Westlake

Requisition ID 2020-63873

Posted Date 2 days ago (6/29/2020 4:36 PM)

Category Human Resources & Administrative

Position Type Full time