Veterans Affairs, Veterans Health Administration Medical Support Assistant in Waco, Texas
The Medical Support Assistant position is located at the Central Texas Veterans Healthcare System, Waco, TX. The Medical Support Assistant (MSA) works collaboratively in an interdisciplinary coordinated care delivery model within the Medical Center. S/he is responsible for providing assistance to Veterans to ensure a smooth process in the management of his/her outpatient appointments and/or Non VA medical care.
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The MSA interacts effectively with peers, patients, families and members of the healthcare team in a courteous, tactful, and professional manner promoting positive work relationships. The MSA performs duties related to the receipt, intake, and indexing of health and administrative information. The incumbent will interface with personal computer (PC) applications, as well as numerous VistA applications. Other duties include, but are not limited to:
- Schedule appointments including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.
- Scheduling, canceling, re-scheduling patient's appointments and/or consults.
- Enter no-show information.
- Monitor the electronic wait list.
- Receiving and directing telephone calls.
- Prepare for clinic visits.
- Monitor both inpatient and outpatient appointments for areas of responsibility.
- Ensure encounter forms are completed in order to obtain appropriate workload credit.
- Verify and update demographics and insurance information.
- Process all emergency and non-emergency transfers to other VA facilities or private hospitals.
- Perform basic eligibility, co-pays, and pre-authorization requirements for specific coverage.
- Able to independently manage position responsibilities with little supervision.
- Able to set priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs.
Currently recruiting for Medical Administration Service
This announcement will also be used to fill vacancies as they arise in the following areas:
Medical Administration Service*:The *MSA will work in an interdisciplinary coordinated care deliver model and perform the administrative aspects of patient care to include: the receipt, intake, appointment scheduling, and indexing of health and administrative information in the Inpatient Medical Support. Work Schedule: Monday through Friday, 3:30 p.m.- 12 mn Work Schedule: Wednesday through Sunday, 1:00 p.m. - 9:30 p.m.
Functional Statement Title/#: Medical Support Assistant/000000
- #### Job family (Series)
0679 Medical Support Assistance
Conditions of Employment
- You must be a U.S. Citizen to apply for this job
- Designated and/or random drug testing may be required
- Selective Service Registration is required for males born after 12/31/1959
- You may be required to serve a probationary period
- Subject to a background/security investigation
- Must be proficient in written and spoken English
- No Financial Disclosure required
- Selected applicants will be required to complete an online onboarding process.
- Bargaining Unit position.
Basic Requirements: * Citizenship: Must be a U.S. Citizen * Experience/Education: Experience: Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position. OR Education: One year above high school OR Experience/Education Combination: Equivalent combination of experience and education are qualifying for an entry level for which both education and experience are acceptable. * English Language Proficiency: Must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j. * Pre-employment Physical: Must pass a pre-placement/employment physical examination. Grade Determinations: GS-03 MSA (Entry Level):*Experience or Education.* None beyond the basic requirements.
This is an entry level MSA position. It is expected that MSAs receive guidance from more experienced staff members and require frequent and direct supervision.
GS-4 MSA (Developmental Level):*Experience or Education.* One year of experience in clerical or office work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position or two years of education above high school.
Candidates must demonstrate the KSAs below: a. Ability to meet, communicate and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to complete job assignments. b. Ability to use various types of office automation equipment and software. c. Ability to set up, organize, and maintain record systems.
GS-05 MSA (Full Performance Level):*Experience or Education.* One year of experience equivalent to the next lower grade level or 4 years of education above high school.
Candidates must demonstrate the KSAs below: a. Ability to operate computerized programs and databases in order to enter, modify and retrieve sensitive information/data into or from electronic medical records, scheduling systems and/or reports. b. Knowledge of basic medical terminology. c. Ability to make appointments in a clinical setting. d. Ability to work independently in the accomplishment of a wide variety of duties, including setting priorities and coordinating work. e. Ability to communicate effectively and professionally with employees at varying grade levels. f. Ability to identify customer's concerns, perform the tasks required to resolve the issue accurately and timely, and follow-up as necessary to ensure a satisfactory resolution.
References: VA Handbook 5005-15, Part II, Appendix G45, Qualification for Medical Support Assistant.The full performance level of this vacancy is GS-5.
The actual grade at which an applicant may be selected for this vacancy is in the range of GS-3 to GS-5.
Note:Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html
NOTE:A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on
the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
Physical Requirements: The work is primarily sedentary and walking. The work requires the ability to handle multiple demands simultaneously in dealing with a wide variety of clients on a daily basis. Tasks will require prolonged use of computers. There are lengthy periods of sitting, interrupted by intervals of walking and climbing stairs about the medical center to make the many personal contacts required of this position.
Veterans' preference does not apply for current permanent Federal agency employees as long as they are listed as part of the area of consideration.
This job opportunity announcement may be used to fill additional vacancies.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
This position is in the Excepted Service and does not confer competitive status.
United States Citizenship Required; non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
VA encourages persons with disabilities to apply. The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.
If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.Your application, résumé, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Background checks and security clearance
Drug test required
- Required Documents
To apply for this position, you must provide a complete Application Package which includes:
All applicants are required to submit the following supporting document type(s):
VA Form 10-2850c - Application for Associated Health Occupations (required). http://www.va.gov/vaforms/medical/pdf/vha-10-2850c-fill.pdf - Information must be current not older than a year. Outdated and/or incomplete applications will be considered ineligible.
Resume:Your resume must include the following information for each job listed: Job title; Complete Work Place Addresses; Duties (be as detailed as possible); Month and year start/end dates (e.g. June 2007 to April 2008); Full-time or part-time status, PRN (include hours worked per week) Information must be current not older than a year.
SF-50 - Notification of Personnel Action (required). Most recent copy of your SF-50 (Performance/Cash Award SF-50's are NOT sufficient to verify your status).
Applicants may also submit the following supporting document type(s), which may not be required for all applicants (if applicable):
DD-214 - If claiming Veteran's Preference
Other Veterans Document - VA Rating Letter
SF-50 - If current Federal Employee
Cover Letter - Optional
OF-306 - Optional
- SF-15** - Optional
- Transcript** - optional
Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), documentation to support Veterans Preference claims, etc. You will not be contacted for additional information.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.
- How to Apply
How to Apply
All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 03/01/2019 to receive consideration.
- To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.
- Click Submit My Answers to submit your application package.
NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
To verify your application is complete, log into your USA JOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USA JOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USA JOBS account or your application will be incomplete.
NOTE: Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). HCP are individuals who, during the influenza season, work in VHA locations where patients receive care or who come into contact with VA patients as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased facilities. HCP include all VA licensed and unlicensed, clinical and administrative, paid and unpaid, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, students, researchers, volunteers, and trainees who work at these facilities. HCP that are unable to receive or otherwise decline a flu shot will be expected to wear a face mask throughout the influenza season.
Agency contact information
VA Central Texas Health Care System 1901 Veterans Memorial Drive Temple, TX 76504 US
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Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
- Fair & Transparent
Fair & Transparent
The Federal hiring process is setup to be fair and transparent. Please read the following guidance.
Equal Employment Opportunity Policy
The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
- Equal Employment Opportunity (EEO) for federal employees & job applicants
Reasonable Accommodation Policy
Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.
Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:
- An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
- An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
- An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.
You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.
Learn more about disability employment and reasonable accommodations or how to contact an agency.
Legal and regulatory guidance
- Financial suitability
- Social security number request
- Privacy Act
- Signature and false statements
- Selective Service
- New employee probationary period
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/524004100. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
Open & closing dates: 02/08/2019 to 03/01/2019
Pay scale & grade: GS 00
Salary: $26,587 to $43,414 per year
Appointment type: Permanent
Work schedule: Full-Time