Enterprise Holdings Sr. Customer Assistance Representative in Victoria, Texas
We are currently looking for a Sr. Customer Assistance Representative . The Sr. Customer Assistance Representative (Sr.CAR) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.
This position is a part-time position (25 hours per weeok) that pays $13/hour. The branch is located in Victoria, TX at 4401 N Navarro St., Victoria, TX 77904.
Apart from religious observations, must be able to work the following schedule:
- Monday - Friday 8:00a to 1:00p and alternate Saturdays 8:30a to 12:00p with Wednesdays off when working Saturday
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Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
Meet and greet customers in a friendly and timely manner
Provide directions and general assistance
Assist to assess condition of rental upon return
Process returns, check-ins and exit kiosk transactions
Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
Understand and communicate rental terms and conditions, vehicle features and other services
May sell optional protection products, upgrades, fuel options and other additional equipment
Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
Clean vehicle interior and exterior by hand or by operating washing equipment when needed
Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
Perform miscellaneous and backup duties job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
Must be at least 18 years old
High School Diploma or G.E.D. required.
1 year prior customer service experience
Must have a valid drivers license with no more than 1 moving violation and/or at-fault accidents on driving record in the past 3 years
No drug or alcohol related conviction on driving record in the past 5 years
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Must be willing to accept $13/hour.
Must be willing to work at our Victoria, TX office
Apart from religious observation, must be able to work the following schedule:
Monday - Friday 8:00a to 1:00p and alternate Saturdays 8:30a to 12:00p with Wednesdays off when working Saturday
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