Houston Methodist Public Safety Security Shift Coordinator - Nights in The Woodlands, Texas
At Houston Methodist, the Public Safety/Security Shift Coordinator position is responsible for assigned activities of the Public Safety/Security department. In addition to performing the duties and functions of Security Officer, this position provides assignments, leads investigations and reviews reports for accuracy and thoroughness, staff protection, traffic control assignments, and emergency response services. The Public Safety/Security Shift Coordinator position provides Public Safety/Security to patients, visitors, physicians, and employees. This position exercises sound judgment and is self-motivated to work with limited supervision. The Public Safety/Security Shift Coordinator must be flexible to work shift assignments, which includes all shifts and weekends. This position utilizes camera and card access systems.
PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.
HOUSTON METHODIST EXPERIENCE EXPECTATIONS
Provide personalized care and service by consistently demonstrating our I CARE values:
INTEGRITY: We are honest and ethical in all we say and do.
COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
ACCOUNTABILITY: We hold ourselves accountable for all our actions.
RESPECT: We treat every individual as a person of worth, dignity, and value.
EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.
Focuses on patient/customer safety
Delivers personalized service using HM Service Standards
Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)
Intentionally rounds with patients/customers to ensure their needs are being met
Involves patients (customers) in shift/handoff reports byenabling their participation in their plan of care as applicable to the given job
PRIMARY JOB RESPONSIBILITIES
Job responsibilities labeled EF capture those duties that are essential functions of the job.
Utilizes clear communication using professional telephone etiquette. Communicates effectively with management and coworkers on tasks, processes and procedures. Role models excellent, clear and professional communication skills to achieve mutual understanding and problem resolution, while providing the highest quality service during every patient, visitor and staff encounter. (EF)
Promotes a positive work environment and contributes to a dynamic, team focused work unit that actively helps one another to achieve optimal department results. Facilitates teamwork by anticipating the need for assistance and responding positively to requests for assistance. Makes contributions to the work effort as a whole. (EF)
Coordinates training, offers direction and develops skills of team members and continually assists with improving skills, performance and outcomes, orientation of department personnel. Monitors competency completion for onboarding hires, as appropriate. (EF)
Serves as the primary resource for staff in all areas of service that the department performs. Interfacing with department staff to provide feedback to management on team member's performance and conduct. Collaborates/supports management for improvement of employee satisfaction, implementation of protocols and objectives with team members to result in optimization of staff performance, teamwork, patient safety, and customer service. (EF)
SERVICE - 25%
Secures premises and individuals by patrolling facilities; monitoring surveillance cameras and access points to permit authorized entry, ensuring all Security Officers do the same, as needed (EF)
Responds to all radio dispatches as necessary, answers calls and complaints and assesses and makes recommendations as needed for all emergent situations. Leads and maintains high customer satisfaction while providing the highest level of safety and security to patients, visitors, staff and assets. (EF)
QUALITY/SAFETY - 25%
Accurately communicates and/or generates and completes reports by recording occurrences, information, observations, surveillance activities and conducting witness interviews. Coordinates appropriate hand-off communication at change of shift (EF)
Responds immediately to all emergency codes and takes action appropriately. (EF)
Maintains a safe environment, following all policies and procedures for safety, hazardous material, emergency preparedness and HIPAA. Reports accidents promptly and corrects minor safety hazards. Communicates with peers and management regarding any hazards identified in the workplace. Participates in training, drills and actual events according to policies and procedures (EF)
Conducts quality audits and documents security systems checks to ensure proper functionality. (EF)
FINANCE - 10%
Prevents loss and damage by reporting irregularities, informing violators of policy and procedures. (EF)
Prioritizes daily tasks and provides leadership to team members on effective and efficient utilization of time, minimizing incidental overtime to achieve financial target and staffing needs. (EF)
Utilizes and maintains HM and department equipment according to manufacturer specifications. Uses resources efficiently. (EF)
GROWTH/INNOVATION - 10%
Supports Houston Methodist and department goals and vision. Identifies and implements innovative solutions for practice or workflow changes to improve department operations. Implements actions that promote a workplace safety culture and proactively prevents workplace violence. (EF)
Assumes responsibility for self-growth and development by participating in in-services programs and continuing education. Participates on various council committee meetings, as requested. (EF)
This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
Associate's degree in criminal justice or related field preferred
Two years security or related field experience
Healthcare experience preferred
CERTIFICATIONS, LICENSES AND REGISTRATIONS REQUIRED
Texas Department of Public Safety (DPS) Private Security Registration non-commissioned Security Officer - submission of application within 14 days of hire date, and obtained within one year of employment
Valid Texas Driver's License, or must obtain Texas Driver's license within 90 days of hire
Nonviolent Crisis Intervention (CPI) Certification within 60 days of hire
American Heart Association Basic Life Support (BLS) preferred
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
Proficient computer skills including knowledge of Microsoft Office software
Demonstrates the ability to access information both in the department and within the hospital system to support the department as appropriate
Must be able to handle and prioritize multiple tasks and function calmly in stressful situations including handling of, or exposure to confidential/sensitive information
Ability to assess and evaluate information effectively, ability to identify critical issues quickly and accurately, attention to detail and implementing management plans
Demonstrates emergency preparedness knowledge
Adapts to multiple on-going priorities with minimal supervision, including organizing workflow, actively participating in problem solving
Other (dept approved) No
On-Call* Yes, on a limited basis (for Exempt jobs only)
*Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Event, etc) regardless of selection above.
May require travel within Yes
Houston Metropolitan area
May require travel outside No
of Houston Metropolitan area
**Travel specifications may vary by department.
Please note any other special considerations to this job: ________
Houston Methodist The Woodlands opened in 2017 as the eighth hospital in the Houston Methodist system. This 187-bed, 470,000-square-foot, full-service, acute care hospital offers many of the same services as our flagship hospital in the Texas Medical Center. Also on the $380 million hospital campus, located at the intersection of I-45 and TX 242, is a medical office building, which opened in 2016. Medical Office Building 1 includes a breast care center, cancer center & infusion center, orthopedics & sports medicine, rehabilitation services, wellness services, and an outpatient laboratory in addition to multi-specialty physician practices. A second medical office building and 785-car parking garage opened in 2018.
Street: 17201 Interstate 45 S
Name: Facilities-Security Services
Regular Shift: 3rd - Night