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Pearson School Success Partner in Texas

School Success Partner - ( 2107251 )


We are the world’s learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment,powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.

Organizational Information

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. We are bold thinkers and standout innovators who push the boundaries of technology. We create seeds of learning that become the catalyst for the world’s innovations. Within the Pearson Virtual Schools (PVS) division we have reimagined K-12 education through our virtual school and curriculum offerings. Our schools, Connections Academy and Pearson Online Academy, provide a best-in-class online learning environment for K-12 students to acquire the skills and confidence they need to adapt and thrive in a changing world. We also support school districts with curriculum, teachers, and technology as they make the shift to online. The COVID-19 pandemic introduced significant disruption and transformation to the K-12 learning market. And as a result, our category has seen explosive growth and our business has experienced enormous increases in awareness and enrollments. This presents an incredible opportunity for our team to chart a ground-breaking path through this shifting environment to achieve continued success.

Purpose Summary

The School Success Partner is a professional with autonomy to make day-to-day decisions ensuring excellent customer experience and achieving academic, school operations, commercial, financial, and relationship performance measures. This position will be assigned a group of full-time virtual schools as a primary point of accountability and decision-making for the customer relationship. Responsibilities include serving as the voice of the customer to internal teams, lead efforts to renew a customer’s license to operate, managing each account’s P/L with support from the finance team, collaborate with the sales team to renew a customer’s services contract, and collaborate with the marketing & enrollment teams to achieve customer enrollment goals. Additionally, the School Success Partner will, when and where appropriate, identify, recommend, and nurture a diverse group of board members for customers with governing boards. This position leads and manages a team of two direct reports, an Academic Success Partner and a Solutions Partner, serving an assigned group of full-time virtual schools. The term “customer” in this context means a governing board or school district partner based in the United States, the associated school leader, or an international school providing education outside of the United States. The position reports to a Head, School Success Partners.

Core Tasks and Responsibilities

●Primary customer relationship owner with an assigned group of full-time virtual schools;

●Key account management;

●Lead, coach, develop, and performance manage a team;

●Renewal of any licenses to operate, such as a public charter school renewal application, certificate, or performance agreement;

●Cultivation of ongoing relationships with regulators, online learning allies, influencers, customer board members (where applicable) in assigned states;

●Management of school performance (academic, operations, commercial and financial)

●Nurture board members for partner schools as applicable

●Collaborate with the sales team on state-specific business development strategy;

●Collaborate with product and service delivery teams to meet customer expectations and requirements;

●Additional duties and tasks as assigned. Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.


Required Skills, Experience, and Competencies

●5 years strategic account sales, strategic account management, customer success, business development, people management or virtual school leadership;

●Experience in K-12 education a plus;

●Bachelor’s degree required;

●Ability to travel up to 33% of the time;

●Must reside within a reasonable distance of an airport with regularly scheduled commercial airline service;

●Possess a valid drivers license;

●Customer-centric – Acts with a strong customer mindset (both internal and external) and is a visible advocate for the customer. Builds strong relationships with customers and uses those to improve their experience and outcomes;

●Communications - A great communicator and writer who engages teams and stakeholders with thoughtful delivery and messages that resonate;

●Influencer - A leader who motivates and leads others within and outside of reporting lines in order to achieve customer and company objectives;

●Works well in a matrix - Models collaboration, solves problems with peers, builds trust and support;

●Takes personal responsibility – Can be relied on to complete tasks timely and well, demonstrates “ownership” regardless of the outcome, proactive in exploring and exploiting new opportunities.

Key relationships

  • Collaborate with Academic Success Partner, Solutions Partner, and State Policy Support Partner to deliver excellent customer experience;

  • Collaborate with and support a sales team to renew services contracts;

  • Collaboration with product and service delivery teams to meet customer expectations and requirements;

  • Collaborate with Customer Success Service Delivery and Business Operations teams to ensure appropriate support for schools

  • Collaborate with Marketing & Enrollment to achieve customer-specific enrollment goals

  • Collaborate with State Policy Support to influence legislation, regulations, and policies affecting partner schools

  • Use of customer insight data with Customer Insight & Analytics Center of Expertise

Primary Location : US-Maryland

Other Locations : US-Indiana, US-Illinois, US-Michigan, US-Tennessee, US-Virginia, US-Georgia, US-Arizona, US-Pennsylvania, US-Massachusetts, US-Texas, US-California, US-Ohio, US-DC-Washington, US-Florida

Job : Sales

Organization : North America Connections

Employee Status : Regular Employee

Job Type : Standard

Job Level : Director

Shift : Day Job

Job Posting : Jun 11, 2021

Job Unposting : Ongoing

Schedule: : Full-time Regular

Req ID: 2107251