Job Information
MARKETSOURCE Recall Specialist in Texas
92564BR
Recall Specialist
Texas
Job Description
Nissan Recall Specialist
MarketSource, Inc . is a premier provider of integrated sales and marketing solutions to Fortune 500 companies. We offer a dynamic entrepreneurial environment that fosters creativity and provides unlimited opportunities for personal and professional growth.
We currently have an opening for a Recall Specialist (RS) representing our client, Nissan of America, Inc. The Recall Specialist will be responsible for effectively managing a territory to ensure that critical Takata airbag recalls are completed or cases closed on identified Nissan vehicles in their assigned geography.
Responsibilities
Conduct field canvassing, “door knocks” at identified addresses with Dealerships and independently to facilitate repairs, or close cases with required documentation
Utilize MarketSource Salesforce.com Dashboard to review air bag case closures
Contact Collisions Shops and Used Vehicle Lots for potential VIN’s
Subject matter expert on Takata Airbag Recall information
Complete, upload and record all information to specific requirements in Salesforce.com
Utilize mapping and route optimization tools to effectively maximize productivity
Educate VIN owners on the extreme importance of getting their vehicles repaired
Overcome hesitancy and reticence from VIN owners; facilitating repairs
Develop relationships and work closely with Nissan Dealerships in assigned markets and Nissan of America field team members
If certified; Complete mobile repairs
Requirements
Education: BA/BS College Degree preferred, or equivalent business experience
Proven experience interacting with customers in person, via phone and email
Automotive Technician background preferred; or proven technical acumen
Minimum 3 years of experience in the automotive industry
Strong communication and organization skills
Ability to work independently in the field with limited supervision
Ability to analyze and utilize key information to create territory action plans to achieve business objectives
Ability to make independent decisions in the field positively impacting business objectives
excellent written, verbal and communication skills
Ability and willingness to conduct presentations to both small and large groups of people, to a diverse audience including, Dealership personnel, customers and community leaders
Strong interpersonal skills
Ability to work a non-traditional schedule, weekends and evenings
Bilingual desired (Spanish)
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Work Area
Job Category
Sales and Related