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MARKETSOURCE Recall Specialist in Texas

92564BR

Recall Specialist

Texas

Job Description

Nissan Recall Specialist

MarketSource, Inc . is a premier provider of integrated sales and marketing solutions to Fortune 500 companies. We offer a dynamic entrepreneurial environment that fosters creativity and provides unlimited opportunities for personal and professional growth.

We currently have an opening for a Recall Specialist (RS) representing our client, Nissan of America, Inc. The Recall Specialist will be responsible for effectively managing a territory to ensure that critical Takata airbag recalls are completed or cases closed on identified Nissan vehicles in their assigned geography.

Responsibilities

  • Conduct field canvassing, “door knocks” at identified addresses with Dealerships and independently to facilitate repairs, or close cases with required documentation

  • Utilize MarketSource Salesforce.com Dashboard to review air bag case closures

  • Contact Collisions Shops and Used Vehicle Lots for potential VIN’s

  • Subject matter expert on Takata Airbag Recall information

  • Complete, upload and record all information to specific requirements in Salesforce.com

  • Utilize mapping and route optimization tools to effectively maximize productivity

  • Educate VIN owners on the extreme importance of getting their vehicles repaired

  • Overcome hesitancy and reticence from VIN owners; facilitating repairs

  • Develop relationships and work closely with Nissan Dealerships in assigned markets and Nissan of America field team members

  • If certified; Complete mobile repairs

Requirements

  • Education: BA/BS College Degree preferred, or equivalent business experience

  • Proven experience interacting with customers in person, via phone and email

  • Automotive Technician background preferred; or proven technical acumen

  • Minimum 3 years of experience in the automotive industry

  • Strong communication and organization skills

  • Ability to work independently in the field with limited supervision

  • Ability to analyze and utilize key information to create territory action plans to achieve business objectives

  • Ability to make independent decisions in the field positively impacting business objectives

  • excellent written, verbal and communication skills

  • Ability and willingness to conduct presentations to both small and large groups of people, to a diverse audience including, Dealership personnel, customers and community leaders

  • Strong interpersonal skills

  • Ability to work a non-traditional schedule, weekends and evenings

  • Bilingual desired (Spanish)

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Sales and Related

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