Fiserv Digital Solutions Consultant- Prepaid Solutions in Sugar Land, Texas
Provides service support to both internal and external clients for a specific product or group of products and is considered the primary liaison between the client and Fiserv. Defines and/or resolves moderately complex customer problems within the designated product lines. Has full product service issue accountability, including incident reports, communication center notification, Service Center work item records, adhering to client service level agreements, monitoring liability issues and escalation to management when appropriate.
Assures client satisfaction by maintaining overall operational relationship for clients. Builds strong partnerships with the Relationship Managers, Client Service Analysts, Advisors and other client support teams to align business objectives to meet the needs and service expectations of the Clients. Is key point of contact for researching and resolving both internal and external issues. Develops cross-functional alignment and consensus around issue resolution. Establishes strong working relationships, works cross-functionally across the company to ensure quality products and services provided. May ensure optimum processing integrity through regular comprehensive systemic audits on Client portfolios. May implement remedial actions when necessary to control and eliminate Fiserv and client liability. Consistently analyzes and monitors the Client’s processing environment to identify and implement strategies for operational efficiency and cost savings. Manages the overall incidence response process between the Client and Fiserv. This includes monitoring and consolidating service level requirements to ensure compliance with Client specific Service Level Agreements (SLA’s). Communicate SLA performance levels to Clients. Maintains accurate and up to date documentation of the client architecture and processing environment, product matrix, and custom processes by utilizing appropriate systems and tools to track client interactions. Functions as the overall Project Manager for Internal Strategic and Client specific projects and initiatives. Facilitates the Client training process as it relates to platform applications, association releases and product functionality. May facilitate the Client communication and delivery process as it relates to association releases, regulatory changes, product/platform upgrades, fee revisions and system enhancements. Participates in business reviews and/or creating client operational performance reviews.
4 year degree or equivalent work experience. 5+ years of progressively responsible industry experience in a customer facing role. Knowledge of Fiserv’s products, platforms, systems, and operational areas a plus.
Learn more about Fiserv:
To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.
We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.
Life moves fast. And as it does, we know most people aren’t thinking about “financial services”. But we are.
We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.
We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.
Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.
We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran
Explore the possibilities of a career with Fiserv and Find Your Forward with us.
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