Comerica Assistant Banking Center Manager - FLEX for West Houston in Sugar Land, Texas

Assistant Banking Center Manager I FLEX We invite you to explore the award-winning culture, people, rewards and opportunities that make Comerica Bank so special. Make your next career choice a confident one. The Assistant Banking Center Manager (ABCM) Flex, works at multiple locations throughout a designated region for a temporary period of time, (normally one to two weeks) but may require more frequent movement based on the staffing needs within the region. The Assistant Banking Center Manager is responsible for contributing to the overall success of a Retail Banking Center by committing to banker readiness, conducting marketing activities leading to revenue growth in loans, deposits and noninterest income, contributing to a successful customer centric experience, proactively managing disciplined operational risk activities, while striving for excellence in execution in each of the mentioned areas. They will also provide effective leadership in all areas. This position's work schedule involves occasional evenings and Saturdays. Position Competencies Successful incumbents possess interpersonal savvy, can focus on the customer, have high decision quality, drive for results, direct others, motivate others, good presentation skills and process management. Responsibilities Marketing Activities: * Assists with coaching, executes and impacts the proactive marketing activities for the attraction, expansion, and retention of customers. * Completes assigned Daily Planning activities. * Provides effective New Customer Onboarding and Customer Engagement by routinely strengthening new and current customer relationships, introducing new and existing customers to Comerica's products and services, addressing customer questions, e.g., how-to use products and services and follows-up on a timely basis. * Participates in the acquisition of consumer and business clients through the effective use of targeted leads, self-sourcing new business and managing referral source relationships, and attracting new customers to Comerica. * Supports Portfolio Management efforts to retain, expand and increase the number of portfolio customers in the Banking Center. * Impact revenue growth of the Banking Center. * Other duties as assigned. Operational Risk: * Ensure compliance with applicable federal, state and local laws and regulations; and Comerica policies and procedures. * Ensure completion of necessary compliance related training. * Ensure the Banking Center is Operating effectively within risk assessment and compliance standards. * Approves transactions within authority. * Other duties as assigned. Customer Experience: * Provides coaching assistance to others. * Able to assess needs and add value to customers and prospects. * Stays current, seeks to learn about new products, services, technologies and customer service tactics; assists others. * Educate and fulfill customer requests, routine and complex. * Resolve complex customer complaints. * Maintain and add value to deepen existing relationships. * Provide transactional customer service, including but not limited to the following: Accept and process deposits, withdrawals and payments and handle other over the counter and mail transactions, as needed. * Impacts the customer experience by assisting others using defined customer experience guidelines and other customer experience behaviors and feedback as needed. * Other duties as assigned. Partnership Activities: * Assists with coaching and impacts the efforts that support Banking Center Collaboration. * Develop a relationship with the partner to support business development. * Proactively identify opportunities to add value to customers by introducing them to partners. * Other duties as assigned. Relocation No relocation assistance is provided for this position. Travel This position will travel to different locations in the region. * Bachelor's Degree from an accredited university OR 4 years of Financial Services experience OR Associates Degree from an accredited college and 2 years of management experience OR High School Diploma/GED and 4 years of management experience * 1 year of management experience with staff development OR 2 years of Retail Personal Banking experience * 18 months of Consumer/Business sales development experience * 1 year of experience utilizing Microsoft Office Products including Word, Excel and PowerPoint Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled