TD Ameritrade Institutional Technology Services Specialist in Southlake, Texas
Resolve technology support questions for advisors and clients through direct client interface via inbound and outbound phones, e-mail interactions, internal Technology Team e-mails via Outlook all while continuously providing world class customer service. Familiar with all aspects of the Institutional business with ability to resolve technology challenges for TD Ameritrade Clients and Advisors. Subject Matter Expert providing best practice instructions for proper use of tools and applications to external advisors and internal associates.
Review and research as well as accurately respond to all technology related inquiries escalated by Relationship Managers, trading, sales, and direct incoming advisor queues
Maintain all technology services queues (phones, KANA, salesforce, workflow, Outlook e-mail) to attain service level goals
Work closely with internal associates and advisors to troubleshoot errors and find solutions to technology challenges that prevent the proper use of our technology platforms and tools
Maintain current knowledge of TD Ameritrade Institutional products and offerings
Serve as point of escalation and resource for internal associates and advisors regarding ongoing technology issues and concerns / suggestions
Knowledge of personal computer operating system technologies such as Windows, and Mac OS X to properly troubleshoot
Knowledge of web based technologies such as, Java, Flash, HTML, SSL, networking, etc. as used by advisors while accessing and utilizing TD Ameritrade technology platforms and tools
2 Year College Degree required (Finance, Information Management, or similar area)
4 Year College Degree preferred (Finance, Information Management, or similar area)
Military education or experience may be considered in lieu of civilian requirements listed
TD Ameritrade is an equal opportunity employer. At TD Ameritrade we believe that people matter. We value diversity and believe that it transcends race, national origin, age, marital status, gender identity / expression, sexual orientation, citizenship status, service in the armed forces, disability, thoughts, ideas and perspectives. Our commitment to building an inclusive culture is aimed at attracting and retaining diverse talent, clients and shareholders to the firm. It's a belief that's core to the success of our organization.