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Vertex Solutions Lead Technical Site Support Specialist, DIU PTT in Sheppard AFB, Texas

Title: Lead Technical Site Support Specialist, DIU PTT Reports to: Site Lead, Sheppard AFB DIU PTT Classification: Exempt Location: Sheppard AFB/Wichita Falls, TX Full-Time/Part-Time: Full-time

Job Summary

Vertex Solutions is looking for a Lead Technical Site Support Specialist with a minimum of seven (7) years of information technology support experience. The Lead Technical Site Support Specialist will work primarily from an Air Force base in Wichita Falls, TX with 5% - 10% travel required. Familiarity with DoD Information Technology regulations is desired.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Provide technical support for on-site operations at Sheppard AFB in support of a complex project.

  • Perform installation and provide technical support for Virtual Reality (VR) Training Devices supporting Undergraduate Pilot Training (UPT).

  • Coordinate all logistics/requirements with gov for installation within gov spaces.

  • Manage customer relationships and expectations.

  • Attend progress meetings with Government stakeholders, site managers, and Vertex senior management, taking appropriate actions when necessary.

  • Work with site managers to maintain an effective quality assurance program and standardization within the program.

  • Provide excellent customer service to contractors, partners, government agencies, etc. to resolve issues and ensure client satisfaction.


  • In depth and up-to-date knowledge of IT hardware and software

  • Ability to install, configure, and troubleshoot IT hardware and software

  • Create and analyze records/logs to determine trends in IT issues

  • Test and validate IT hardware and software

  • Troubleshoot advanced/escalated hardware and software issues (Windows 10 PC, third-party applications, flight simulation hardware, etc)

  • Ensure project/install/configuration deadlines and team goals are met

  • Ensure IT updates and configuration standards are executed appropriately

  • Collaborate on technical documentation/continuity

  • Good analytical and problem-solving skills to assess needs and recommend solutions

  • Ability to create products with extremely high attention to detail and accuracy

  • Ability to interact with team members and stakeholders in a problem-solving, constructive manner

  • Ability to successfully manage and meet multiple, simultaneous project deadlines in a fast-paced environment

  • Ability to multi-task and work both in a team and independently

  • Must be organized, detail oriented, and customer service focused

    Supervisory Responsibility

  • Mentor junior Technical Site Support Specialists

  • Coordinate and oversee project task assignments for Technical Site Support Specialists

  • Assist with screening Technical Site Support Specialist job applicants

    Work Environment This job operates in an office or classroom environment.

    Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit and work on a computer for long periods to time. The employee is frequently required to stand, walk, stoop and kneel. The employee must be able to lift and carry up to 75 pounds as needed. The employee will be required to assemble hardware devices. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, depth vision and the ability to adjust focus.

    Position Type/Expected Hours of Work This is a full time, exempt position.

    Travel 5% - 10% travel is anticipated for this position. Main travel locations are to other AETC UPT locations as directed.

    Required Education, Experience, and Skills

  • Experience in troubleshooting, installing and operating Information Technology systems

  • Installing/administering high-performance Windows 10 PCs

    Preferred Education, Experience, and Skills

    • Associates or Bachelor’s in Information Technology or related field
  • VR simulation-based training experience

  • Flight simulation experience

  • High-performance/gaming PC experience

  • CompTia Sec+ certification

  • CompTia A+ certification

  • DOD Information Technology experience

    Additional Eligibility Qualifications N/A

    Work Authorization/Security Clearance In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Background checks - criminal, civil, employment, and education required. Drug screening in compliance with drug free workplace standards.

    Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

    Vertex Solutions is an “Equal Opportunity Employer,” and prohibits, in all employment – related practices and decisions,

    discrimination, harassment or prejudicial treatment against any person based on race, color, religion, national or ethnic origin, gender, pregnancy,

    childbirth, pregnancy related conditions, age, disability, veteran status, or otherwise as provided by federal, state or local law.