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Texas State University Computer User Support Specialists in San Marcos, Texas

Posting Number2021084

Posting/Functional TitleComputer User Support Specialists

University Pay Plan TitleCoord, Microcomputer Lab II

LocationSan Marcos

DepartmentPolitical Science

Recruitment TypeOpen to All

Job TypeFull-Time

Monthly Salary$3,800 - $4,300

Job CategoryNon-Exempt

Required Qualifications: Applicants must specifically address how they meet these required qualifications to meet the requirements of the position.

  1. Excellent verbal and written communication skills.2. Expertise with Microsoft Word, Excel, PowerPoint, Outlook, and other productivity software.3. Expertise with PC and Apple.4. Technical and mechanical knowledge with experience installing, updating, maintaining, and supporting computer hardware, software, operating systems, and equipment, as well as non-technical items such as computer tables, desks, etc.5. Experience troubleshooting computer hardware and software,LAN, and interconnectivity issues.6. Experience publishing in a web environment using content management systems, graphic design software, and video editing software.7. Knowledge of IT security best practices and policies.8. Demonstrated decision-making skills and able to prioritize effectively.9. Ability to work independently, be proactive, as well as work collaboratively to complete tasks.10. Ability to develop departmental technical reports, polices and procedures, inventory, usage statistics, and hardware/software purchasing and budgeting.11. Ability to assist faculty, staff, and students with updating and maintaining computer hardware and software.12. Ability to interact effectively with others and the ability to translate technical information into layman’s terms for Texas State faculty, staff, and students.

Preferred Qualifications

  1. A Bachelors’ degree or Master’s degree.2. Experience with online learning management systems.3. Experience with e-learning environments.4. Experience with Texas State programs including,SAPPortal,GATO, and Banner information system.5. Knowledge of database management.6. Hiring, training, and supervisory experience.7. Experience working in higher education.

Job Description

Responsible for providing technical support and direction to departmental faculty, staff, and students of the university.

Job Duties

Assist with hardware and software; coordinate computer lab activities; hire, train, schedule, and supervise student workers; maintain, troubleshoot and repair hardware; install and upgrade network cards and software; develop specifications and purchase automated equipment; assist faculty in maintenance, repair and purchasing of computers; maintain and repair classroom computer equipment; maintain inventory of hardware and software; maintain preventative measures including anti-virus to ensure proper function of all computers and related equipment; maintain statistics on usage of various computer labs; maintain departmentalLANand device inter-connectivity; develop and enforce lab policies and procedures; prepare various reports and develop specifications for use; plan and implement hardware and software upgrades; acquire and install equipment in classrooms and offices; perform other duties as assigned.

Additional Information to Applicants

Job Open Date11/20/2020

Job Close Date (posting closes at midnight)12/08/2020

Open Until FilledNo

Normal Work Days

Normal Work Hours Start8:00AM

Normal Work Hours End5:00PM


Legal and Required Notices

Texas State University, to the extent not in conflict with federal or state law, prohibits discrimination or harassment on the basis of race, color, national origin, age, sex, religion, disability, veterans’ status, sexual orientation, gender identity or expression.

Employment with Texas State University is contingent upon the outcome of record checks and verifications including criminal history, driving records, education records, employment verifications, reference checks, and employment eligibility verifications.

Texas State University is a tobacco-free campus. Smoking and the use of any tobacco product will not be allowed anywhere on Texas State property or in university owned or leased vehicles.

Texas State University is a member of the Texas State University System. Texas State University is anEOE.

Texas State is committed to increasing the number of women and minorities in administrative and professional positions.

Why work @ Texas State?

• Amazing health insurance: various coverage options starting your first day of employment for full-time employees with Texas State paying 100% of the employee premium and 50% for your dependents!• Generous paid time off: vacation, holidays, sick days and many more!• Excellent work life balance resources: mother and family-friendly resources in addition to a comprehensiveFREEwellness program• Great professional development opportunities: choose from a variety of workshops, training, online learning and even access educational leave opportunities and reimbursement for academic courses• An inclusive Bobcat community: join our many social networks offered on and off-campus• Retirement peace of mind:TRSpension, retirement plans and voluntary saving options with generous employer contributions

By joining the Texas State Bobcat team, you’ll be a part of one of the most beautiful, diverse, and growing universities in the nation.

Quick Link

Applicant Document