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Alaka'ina Foundation Family of Companies Training Specialist - Junior in San Antonio, Texas

Position Description

Training Specialist - Junior


TX - San Antonio-Lackland AFB

Job Code


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The Alaka`ina Foundation Family of Companies (FOCs) is looking for a Training Specialist to support our Department of Defense (DoD) medical agency customer in San Antonio at Lackland AFB with their end-user implementation (major upgrades) and sustainment training relating to the following Legacy applications includes but are not limited to: Armed Forces Health Longitudinal Technology Application (AHLTA), Composite Health Care System (CHCS), Essentris, Health Artifact and Image Management Solution (HAIMS), Secure Messaging, Dragon Naturally Speaking/Dragon Medical Practice Edition, AsUType, and Health Information Exchange (data) viewers (i.e. Joint Legacy Viewer (JLV).


  • Maintain expertise on DHA SSTSS programs and applications.

  • Trainers will be directed to utilize the Training Server Environment to the fullest extent possible to deliver training. In the event that it is not possible, the reason should be documented and approved.

  • Provide training support to their assigned MTF and region. Classroom, Train-the-Trainer, Over-the-Shoulder (OTS), and computer-web-based training.

  • Respond within 60 minutes after receipt of call/email from customer.

  • Providing training consultation to their region.

  • Providing and collecting all training data and surveys within their MTF and region.

  • Attending weekly teleconferences as directed by COR.

  • Providing leadership, training and guidance to their MTFs and region.

  • Serve as the Government's Point-of-Contact for their assigned region.

  • Responsible for the uniformity and consistency of training provided to their regional MTFs.

  • Assist Program Management Trainers in learning, training and teaching requirements and needs, as well as providing the necessary resources to ensure successful performance of all tasks.

  • Assessing newly assigned MTF personnel to determine training needs.

  • Assist users in developing and submitting trouble tickets.

  • Prepare training reports.

  • Oversee courses in learning management system/portal for respective region and MTFs.


  • Bachelor’s degree or an Associate’s degree with four years of specialized experience in supporting CIS training, tools, software installs and upgrades; preparing classrooms, facilities, and necessary equipment for classes. Delivering classroom Instructor Led Training (ILT), one-on-one, and Structured On-The-Job (SOJT). Or a high school diploma and eight years of specialized experience.


  • Minimum of three years using and/or training Medical Health System (MHS) personnel on Clinical Information Systems (CIS)

  • Possess knowledge f medical business processes and operations through previous job experience

  • Capable of providing formal and informal implementation guidance, integration, and change management support tasks (on-the-job training, formal and informal classroom and over-the-shoulder training) in a dynamic and interpersonal setting to support functional users (medical and dental providers) requiring assistance in implementing, using, and integrating CIS and it’s increment into the military medical clinical business process

  • Must maintain an appropriate degree of knowledge, skill, and ability to provide functional support and perform system status checks as needed during trouble ticker resolution

  • Must be fluent in verbal and written English and English medical terminology


  • Healthcare provider (physician, dentist, nurse practitioner (NP), physician assistant (PA), nurse, medical/dental technician) experience is highly desirable


  • Candidates must be a U.S. Citizen and pass a Federal personnel background investigation

The Alakaina Foundation Family of Companies (FOCs) is comprised of industry-recognized government service firms who are designated as Native Hawaiian Organization (NHO)-Owned and fall into the respective categories of standard Small Business, 8(a) certified Small Disadvantaged Business (SDB), and HUBZone. The FOCs includes Keaki Technologies, Laulima Government Solutions, Kūpono Government Services, Kāpili Services, and Pookela Solutions. Alakaina Foundation activities under the 501(c)3 principally benefit the youth of Hawaii through charitable efforts which includes providing innovative educational programs that combine leadership, science & technology, and environmental stewardship. For additional information please visit

We are an Equal Opportunity/Affirmative Action Employer of individuals with disabilities and veterans. We are proud to state that we do not discriminate in employment decisions on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. If you are a person with a disability and you need an accommodation during the application process, please click here to request accommodation. We E-Verify all employees.