Leidos Systems Administrator I in SAN ANTONIO, Texas
This position is part of a global IT contract supporting an entire DoD Enterprise with client/server/storage/network devices and mobile devices in the infrastructure. Dynamic environment with the ability to influence end user efficiency and productivity. Provide Tier 1 problem identification, diagnosis and problem resolution. Ability to optimize system operations and resource utilization and participate in analysis and planning of operational effectiveness. Challenging, fast pace and very rewarding environment.
- This is a day shift position with week-ends, Sa-Tu 8am -6pm*. Day shift training required during the first 1-3 months on contract, M-F, 7am-3pm.
Responds to internal and external IT Service Requests for IT service on both UNIX and NT servers. Provides user notification of receipt of Web- or email-submitted requests. Logs and tracks inquiries using service request management database, and maintains history records and related documentation. Promptly categorizes, generates, routes and escalates, when necessary, customer requests that are escalated beyond the ITSC area of responsibility.
External Referral Eligible
A Bachelor's degree and 5 years’ of related work experience. 2 years’ experience working in diverse operating systems, including Windows NT, hardware platforms and software packages. Must have software installation and troubleshooting experience, including with Microsoft Exchange. Must have use and knowledge of Active Directory, and Network and Internet Applications and Protocols.
Excellent customer service and communications skills are required. Must demonstrate ability to multi task, work in a fast paced environment and show evidence of being a team player. No certifications are required for this position.
- PREFERRED QUALIFICATIONS:*
Experience with the Remedy ticketing system. 2 years of experience with background in Microsoft Office applications to include Outlook, Word, and Excel is preferred. UNIX experience is not required, but is a plus.
Leidos is a global science and technology solutions leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported pro forma annual revenues of approximately $10 billion for the fiscal year ended January 1, 2016 after giving effect to the recently completed combination of Leidos with Lockheed Martin's Information Systems & Global Solutions business (IS&GS). For more information, visit www.Leidos.com. The company’s diverse employees support vital missions for government and commercial customers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.