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Randstad Quality Assurance Specialist in san antonio, Texas

Quality Assurance Specialist

job details:

  • location:San Antonio, TX (remote)

  • salary:$34.25 per hour

  • date posted:Tuesday, May 4, 2021

  • job type:Contract

  • industry:Professional, Scientific, and Technical Services

  • reference:838098

job description

Quality Assurance Specialist

job summary:

A client of ours in San Antonio, TX is looking for a Quality Assurance Specialist. This is a 6 month contract to opportunity. Qualified candidates will have the following qualifications:

Supports clients financial strength through measurement, analysis, and review of quality assurance and compliance related business processes. Responsible for executing quality assurance and first-level reviews of business processes which involve reviewing documentation to ensure activities are in line with client's policies and procedures. Identifies and manages existing and emerging risks and ensures these risks are effectively identified, measured, monitored and controlled. In addition, this role is responsible for pulling and reviewing reports and managing research queries for Managers or other internal stakeholders. Participates in the planning, execution and delivery of quality assurance related initiatives.

Job Duties:

  • Under minimal supervision, performs moderately complex quality evaluations such as call/contact monitoring and testing to be used as internal controls reported to CoSA Management, Enterprise Partners, and/or Executive Leadership.

  • Performs specific targeted testing and monitoring of designated processes and transactional activity.

  • Evaluates for accuracy, compliance, and consistent execution of internal processes and regulations to mitigate risk and protect brand and reputation.

  • May collaborate with leaders and internal partners to execute quality assurance activities.

  • Coordinates with internal partners to meet compliance requirements and mitigate risk.

  • Acquires and applies a maturing knowledge of the regulatory landscape to ensure proper compliance with laws and internal processes are followed.

  • Creates reports and delivers assessment/evaluation results to appropriate levels of leadership and applicable stakeholders.

  • Analyzes and interprets data to monitor trends, identifies trends/root causes, and partners with customers to proactively address issues and support the development of appropriate action plans and business solutions.

  • Serves as an informal subject matter resource, assisting the first line of defense with quality, compliance, and regulatory questions related to operational and business execution.

  • Provides quality support and works to resolve escalations and drives consistency related to assessment/evaluation results and findings.

  • Maintains and applies a proficient level of knowledge of industry products, services and processes.

Minimum Education:

High School Diploma

General Equivalency Diploma

Minimum Experience:

2 years of quality assurance experience in financial services industry OR 3 years of related work experience in customer service, operations, or processing experience in relevant industry.

strong communication skills with demonstrated to translate information in a way that is easily understood by varying audiences.

Ability to evaluate, prioritize and make informed decisions to ensure timely and accurate completion."

location: SAN ANTONIO, Texas

job type: Contract

work hours: 8am to 5pm

education: High School

responsibilities:

  • Under minimal supervision, performs moderately complex quality evaluations such as call/contact monitoring and testing to be used as internal controls reported to CoSA Management, Enterprise Partners, and/or Executive Leadership.

  • Performs specific targeted testing and monitoring of designated processes and transactional activity.

  • Evaluates for accuracy, compliance, and consistent execution of internal processes and regulations to mitigate risk and protect brand and reputation.

  • May collaborate with leaders and internal partners to execute quality assurance activities.

  • Coordinates with internal partners to meet compliance requirements and mitigate risk.

  • Acquires and applies a maturing knowledge of the regulatory landscape to ensure proper compliance with laws and internal processes are followed.

  • Creates reports and delivers assessment/evaluation results to appropriate levels of leadership and applicable stakeholders.

  • Analyzes and interprets data to monitor trends, identifies trends/root causes, and partners with customers to proactively address issues and support the development of appropriate action plans and business solutions.

  • Serves as an informal subject matter resource, assisting the first line of defense with quality, compliance, and regulatory questions related to operational and business execution.

  • Provides quality support and works to resolve escalations and drives consistency related to assessment/evaluation results and findings.

  • Maintains and applies a proficient level of knowledge of industry products, services and processes.

qualifications:

  • Experience level: Experienced

  • Minimum 3 years of experience

  • Education: High School

skills:

  • Quality Assurance (4 years of experience is required)

  • QA Audits (4 years of experience is required)

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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