Citi Ops Support Assistant 4 in San Antonio, Texas
Primary Location: United States,Texas,San Antonio
Education: High School Diploma/GED
Job Function: Operations - Core
Employee Status: Regular
Travel Time: No
Job ID: 19005169
Ops Support Assistant 4
Uses multiple tools and platforms, assists customers and associates with account level information and provides technical assistance.
Balances customer needs and business requirements, uses problem solving and decision-making skills while adhering to strict laws and regulations.
Operates in a goal-oriented environment, achieving individual and team performance targets.
Complexity of problems and the degree of latitude used to seek resolution varies by position level.
Resolve moderately complex customer inquiries and Supervisor escalated issues.
Proactively reviews each account to offer value added products and services while adhering to strict telesales laws and regulations.
Diffuse tense customer interactions; manage conflict, and the ability to build rapport with customers.
1 year relevant customer service experience
Customer service phone experience preferred
Demonstrated ability to handle escalated issues
Operations support experience preferred
Financial Services/Banking experience preferred
Extensive knowledge of credit/risk policies and profitability models to resolve first level escalated inquiries preferred
KYC/CIP background knowledge preferred
High School Diploma/GED required
Write and speak in spanish
Hours of Operation : M-F 6 am-10pm, Saturday and Sunday 6 am-10 pm
Hiring for all shifts
Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.