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Texas A&M University Network Analyst IV in San Antonio, Texas

Job Title

Network Analyst IV

Agency

Texas A&M University - San Antonio

Department

Information Technology

Proposed Minimum Salary

Commensurate

Job Location

San Antonio, Texas

Job Type

Staff

Job Description

The Network Analyst IV, under general direction, provides technical leadership and oversight for deployment and delivery of enterprise-wide network analysis projects or services. Develops technical standards for implementing enterprise-wide network analysis projects or services. Participates in mentoring, training, and development of other employees.

Roles and Responsibilities :

  • Establishes standards for responses to enterprise network issues.

  • Oversees incident queue, task assignment, and incident workflow.

  • Provides expert assistance for very complex network issues.

  • Oversees the accuracy of the network topology maps, network drop databases, and inventory lists.

  • Establishes standards for network analysis documentation.

  • Establishes work flows and protocols for problem management and support. Continuously monitors effectiveness of established practices and protocols. Oversees policy enforcement practices and counsels enterprise clients and vendors in violation.

  • Escalates repeat offenders to appropriate disciplinary process. Participates in the review and update of enterprise network policies.

  • Oversees collaboration with Network Security to locate and/or isolate compromised, lost, stolen, or malicious devices.

  • Assists with highly sensitive security or investigative requests.

  • Establishes standards for the development of plans for temporary networks or data requests from non-affiliated customers.

  • Oversees input from clients, systems administrators, contractors, and vendors to develop specifications and plans for enterprise-wide networks.

  • Collaborates with project leaders and executive staff to develop work plans and time schedules for projects including outlining phases, identifying personnel, and computing equipment requirements.

Required Education and Experience :

  • Bachelor’s degree in applicable field.

  • Eight years of related experience.

Knowledge, Skills and Abilities :

  • Knowledge of word processing and spreadsheet applications.

  • Knowledge of mentoring, training, and development of other employees.

  • Knowledge of consulting with and assisting computing personnel, vendors, and manufacturers’ representatives in resolving complex procedural, operational, and technical problems.

  • Ability to multitask and work cooperatively with others.

  • Excellent written communication, analytical, interpersonal, and organizational skills.

APPLICATION PROCESS:

Please make sure to provide the following documents:

  • Application

  • Cover Letter to include two professional references

  • Resume

For detailed instructions on how to apply for any positions on our website, please use the following link:

http://www.tamusa.edu/humanresources/job-opportunities/index.html ​

Please ensure that all required documents are uploaded prior to submitting the application. Once application is submitted, no changes or revisions can be made. If you have issues with adding documents with your application, please contact HR at 210-784-2058.

Summary of Employee Benefits

https://www.tamusa.edu/documents/hr/summary-of-employees-benefits-2020.pdf (http://www.tamusa.edu/documents/hr/summary-of-employees-benefits-2019.pdf)

In compliance with ADA, if accommodations are needed for the application process, please contact HR at (210) 784-2058.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer committed to diversity.

Established as a standalone university in 2009, Texas A&M University-San Antonio (A&M-San Antonio) is a comprehensive four-year public university that reflects the culturally diverse, heritage-rich community it serves. Situated on nearly 700 acres in South San Antonio, A&M-SA is a Military Embracing institution offering nearly 40 undergraduate and graduate programs to more than 6,500 students.

A&M-San Antonio is quickly expanding to fill its campus grounds in South San Antonio. Due to the rapid growth, the University's footprint is transforming with Esperanza Hall, the first residence hall having opened in fall 2017, the Science & Technology Building, which opened in spring 2018 and the construction of a new academic building, slated to open in fall 2020.

The University's core values of "Excellence, Student Focused, Audacious, Opportunity and Collaborative" provide a foundation for its world-class faculty to inspire graduates to be lifelong learners and responsible global citizens. A&M-San Antonio will continue growing as an economic and social catalyst while becoming nationally recognized for student and academic success.

Texas A&M University-San Antonio is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer.

If you need assistance in applying for this job, please contact (210) 784-2058.

Useful Links:

  • Texas A&M - San Antonio Home Page (http://www.tamusa.edu/)

  • Human Resources Home Page

  • Annual Security Report (http://www.tamusa.edu/uploadFile/folders/fcestrad/Pdf/Pdf-635834334159812616-10.100.150.124.pdf)

  • Americans with Disabilities Act

  • Benefit Programs (http://www.tamus.edu/business/benefits-administration/employeeretiree-benefits/)

  • Overview of TRS and ORP

  • Summary of New Employee Benefits (http://www.tamusa.edu/humanresources/newemployee.html)

  • Cost of Living Calculator

  • Notice of Nondiscrimination and Abuse (http://www.tamusa.edu/documents/business-affairs/title-ix/notice-of-nondiscrimination-abuse-fy2020-21.pdf)

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