Sirius Computer Solutions Knowledge Manager - Process and Change in San Antonio, Texas
Position Summary :
The Knowledge Manager – Process and Change is responsible for leading projects that support the knowledge management strategy for the company. In this role, you will primarily focus on developing and implementing processes, tools, and resources that will enable our client facing teams to be more efficient and consistent when delivering to our clients. In addition, you will work with business leaders to understand their needs, collaborate on solutions to address these needs, and build and implement the appropriate solutions.
The Knowledge Manager – Process and Change is a champion for knowledge sharing and collaboration within the organization. They will work with the KM team, the business, and Corporate IT to optimize our collaboration tools, fostering better communication, collaboration, and efficiency. This is a high-energy position that requires someone who is quick to pick up new skills and can work well with colleagues at all levels and positions in the organization.
Primary Duties & Responsibilities:
Work directly with the business to support their knowledge management needs, ensuring alignment with business strategy and knowledge management standards
Collaborate with key stakeholders, from leadership to consultants, in all business lines to design and implement solutions (process, tools, resources, etc.) that optimize usability and increase efficiencie
Influence, lead, and coordinate medium to large cross functional initiatives to support the knowledge management strategy
Implement techniques to drive adoption to changes implemented
Identify and communicate features and functionalities for effective use of collaboration tools
Provide training and create documentation in support of collaboration tools, processes, and technologies; provide functional end user support, when needed
Build new and strengthen existing relationships to ensure understanding of the business and their needs, and work closely with the KM team to share and address feedback
Bachelor’s degree in a Business-related field
At least five (5) years of work experience within a professional services firm, with a focus in consulting, process improvement, marketing, strategic planning, product development, and/or project management, to include:
At least three (3) years of experience related to knowledge management, content management, collaboration, or similar activities
Other Required Qualifications:
Demonstrated ability to work with a highly interactive, fast-paced team as well as the ability to work independently
Proven proficiency using Microsoft 365 products, including SharePoint Online and Team
Proven experience leading initiatives to standardize process, tools, information, and other resources
Demonstrated project management skills
Extensive experience gathering feedback and requirements to develop solutions
Demonstrated ability to investigate problems, and be resourceful and effective in utilizing problem solving techniques
Demonstrated verbal and written communication skills
Demonstrated ability to explain complex concepts in layman's terms, through words and images
Proven presentation skills
Demonstrated ability to multitask and prioritize workload
Responsive to client needs
Confident when engaging in difficult conversations with project teams and clients on issues, risks, and escalations
Demonstrated ability to establish positive working relationships and work as a team player in a consulting environment
Demonstrated ability to use a structured change management approach when implementing solutions
Demonstrated ability to leverage stakeholder and impact analysis to help with the issue and risk mitigation activities on overall user/client adoption
Data Privacy and Security:
All Sirius employees are responsible to safeguard the information and information systems that they use or handle in the execution of their duties. Employees are obligated to know and perform their duties in accordance with Sirius policies, standards, and procedures related to security and report security violations to the appropriate Sirius authority.
Participate, at hire and annually, in the Information Security Awareness training as well as other required training identified by the Human Resources department. Other data privacy and data security related regulatory training may be required based on your role or assignment
This position exists to lead projects that support the knowledge management strategy for geographically distributed, international professional services practices. As such, overnight travel will be required to effectively support business needs and meet with internal customers and stakeholders.
The above primary duties, responsibilities, and position requirements are not all inclusive.
Sirius is an equal opportunity employer that values diversity. As a government contractor, Sirius takes affirmative action to employ and advance in employment qualified women, minorities, individuals with disabilities, and protected veterans; maintains a drug-free workplace; and participates in E-Verify.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Sirius Computer Solutions
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