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UnitedHealth Group IT Systems Analyst - San Antonio, TX in San Antonio, Texas

Do you have compassion and a passion to help others? Transforming healthcare and millions of lives as a result starts with the values you embrace and the passion you bring to achieve your life’s best work. (sm)

The Associate Business Systems Analyst is responsible for creating and refining systems requirements to address business opportunities and formulating documentation to support the development and implementation of the technical solution. The Associate Business Systems Analyst supports the development and implementation of technical solutions and applications. In addition, the Associate Business Systems Analyst serves as the liaison between business users and technology programmers to understand user needs and may serve in a project manager capacity for smaller work efforts.

Primary Responsibilities:

  • Performs analysis, and evaluates downstream business, systems, process, and/or organizational impacts. Serves as a subject matter expert on clinical systems assigned

  • Defect identification and resolution. Provides technical support, monitors data integrity within supported systems and monitors system process workflows and proper system user adoption

  • Engages business partners and vendors to define system requirements in terms of system capabilities

  • Manage expectations with key stakeholders on the implications of existing IT systems that can be applied to a problem. Identifies risks and issues, and seeks approval on complex matters

  • Provides subject matter expert and operational support to physicians and clinical staff

  • Coordinate current and future plans/activities across IT and business stakeholders including coordination and technical assistance to facilitate specific development projects involving the computing environment, the coordination of software upgrades and the installation and operability of new products

  • Completes unit and system testing for system upgrades, new functionality and software releases

  • Documents and implements changes to assigned clinical systems. Ensures that all changes go through the change management policy

  • Resolves technical application issues and acts proactively to address potential issues from becoming problems that impact the system

  • Collaborates with technical team on network and security strategy for clinical systems

  • Provides after hours support on a scheduled rotation as needed

  • Performs all other related duties as assigned

The pace is fast and you’ll need to be comfortable managing multiple priorities. You may be required to work in multiple locations, so scheduling flexibility is essential. You must also be able to respond calmly and effectively in emergency situations.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Associate’s degree in Information Systems, Computer Science or related field desired (2 additional years of comparable work experience beyond the required years of experience may be substituted in lieu of degree)

  • 3+ years of experience in a technical support environment.

  • 3+ years of application support experience

  • UAT Experience

  • Healthcare experience

  • Knowledge of SQL

  • Strong analytical skills to resolve complex issues.

  • Ability to clearly communicate ideas and solutions.

  • Ability to effectively work with both internal and external clients

Preferred Qualifications:

  • Bachelor’s degree in Information Systems, Computer Science or related field desired.

  • Three or more years’ experience of major systems implementation experience.

  • Three or more years of experience in a Clinical Healthcare IT environment.

  • Previous Experience utilizing data query or reporting tools. (SQL, MS Access, and MS Excel and/or equivalent data capture tools.)

  • Knowledge of Health Care Industry and related business functions.

Physical & Mental Requirements:

  • Ability to lift up to 25 pounds

  • Ability to push or pull heavy objects

  • Ability to sit for extended periods of time

  • Ability to stand for extended periods of time

  • Ability to use fine motor skills to operate office equipment and/or machinery

  • Ability to properly drive and operate a company vehicle

  • Ability to receive and comprehend instructions verbally and/or in writing

  • Ability to use logical reasoning for simple and complex problem solving

Careers with WellMed. Our focus is simple. We’re innovators in preventative health care, striving to change the face of health care for seniors. We’re impacting 380,000+ lives, primarily Medicare eligible seniors in Texas and Florida, through primary and multi-specialty clinics, and contracted medical management services. We’ve joined Optum, part of the UnitedHealth Group family of companies, and our mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. Our providers and staff are selected for their dedication and focus on preventative, proactive care. For you, that means one incredible team and a singular opportunity to do your life’s best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Business Systems Analyst, WellMed, San Antonio, TX, Texas