Zachry Hospitality Hilton Palacio Hotel - F/T Cocktail Server -Tex's Sports Bar in San Antonio, Texas

Cocktail Server

Job Purpose:

Service of food and/or beverage to include the order-taking and delivery of any food and/or beverage items. This task is to be handled in a friendly, courteous, helpful, timely and professional manner resulting in a very high level of guest satisfaction.

Job Responsibilities:

  • Checks station before, during and after shift for proper set-up and cleanliness.

  • Greets guests in a friendly, courteous, and timely manner. Explains any specials and/or restaurant promotions for guest awareness.

  • Records the details of the order from the guest, repeating the order to the guest to check for accuracy. Inputs the order into the Point of Sale computer to inform the kitchen of the particulars in the order being placed.

  • Retrieves order from kitchen, confirms accuracy of the order, lift and delivers to the guest along with the appropriate condiments. Abide by all state, federal and local liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guest.

  • Carry trays up to 50 lbs. Serves food, beverage and condiments/accompaniments in a friendly and courteous manner to ensure guest satisfaction.

  • Replenish beverages as necessary and check with guest for overall satisfaction.

  • Other duties as assigned.

Job Skills:

  • Must have knowledge of food and beverage preparation, service standards, guest relations and etiquette.

  • Must have knowledge of food and beverage preparation, service standards, guest relations and etiquette.

  • Knowledge of the appropriate table setting and service ware.

  • Ability to communicate in English with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, to collect accurate information, and to resolve problems.

  • Ability to work under pressure and deal with stressful situations during busy periods.

  • Ability to stand, walk and continuously perform essential job functions on a variety of shifts, for extended periods of time.

  • Ability to listen, and communicate effectively.

  • Hearing and visual ability to observe and detect signs of emergency situations.

  • Ability to remember, recite and promote the variety of menu items.

  • Ability to operate beverage and toast equipment.

  • Ability to operate a keyboard and learn Point of Sale procedures to pre-check order and close out the check.

  • Ability to transport large trays weighing up to 40lbs. through a crowded room on a continuous basis throughout the shift.

  • Ability to adjust quickly to changing conditions in the restaurant .

Qualifications Standards

Education:

High school graduate or equivalent preferred.

Experience:

Previous food service experience preferred.

License/Certificates:

Food Handlers Certification required.

TABC required.

CPR Certification preferred.

Zachry Hospitality offers an industry leading benefits package for our Team Members including:

  • Medical, Dental and Vision Insurance

  • Life Insurance

  • 401k

  • Paid Leave

  • Referral Bonus Program

  • Employee Assistance Program

  • Paid Time Off Program

  • Hotel Discount Program

  • And Many More