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Serco Highway Safety Operator I in San Antonio, Texas

Position Description

Join Serco as a HERO Operator in San Antonio, Texas!

This position is contingent upon your ability to pass a preemployment criminal history check and drug screen.

Serco supports the Texas Department of Transportation (TxDOT) by operating the free HERO patrol service program with the purpose of minimizing traffic congestion and improving highway safety by clearing damaged and disabled vehicles and debris from the travel and emergency Lanes, and providing traffic control and scene protection at incidents.

You will be part of a team that works closely with TxDOT, local law enforcement and other first responders daily.

In this role, you will:

  • Assist motorists and perform incident management services during assigned shifts.

  • Provide clear and accurate information regarding incidents and the response required using standard protocol to communicate with TMC Operators, law enforcement, ambulance, fire department, or towing services using radio, telephone, CAD, and e-mail.

  • Services include, but are not limited to:

  • Clear lane blocking traffic incidents and assist other emergency and support response personnel as requested

  • Establishing traffic control and scene protection using signs, flares, cones, flagging, flashing lights, etc. during major incidents

  • Providing basic first aid services in accordance with standard and necessary practices until trained emergency responders arrive on the scene

  • Changing flat tires

  • Adding air to low tires

  • Adding gasoline

  • Adding water to radiators

  • Providing battery jump starts

  • Perform vehicle push maneuvers when able

  • Calling for towing service or emergency service

  • Transporting stranded motorists to a safe location off the roadway

  • Providing cell phone service

  • Providing drinking water to stranded motorists

To be successful in this role you will have:

  • High school diploma or its equivalent

  • Valid driver’s license with good driving record

  • Available to work various shifts, weekends, and holidays

  • Able to speak English language (Bilingual is plus)

  • Physically able to work in outdoor environment and lift/carry 50+ lbs

  • Physically able to access the underside of a vehicle

  • Physically able to walk 300 yards unassisted

  • Minimum age requirement of 21

This position is contingent upon your ability to pass a preemployment criminal history check and drug screen

Additional desired experience and skills:

  • Minor vehicle maintenance knowledge

If you are interested in supporting the TxDOT mission and making the roadways safer for the travelling public, submit your application now for consideration.

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has approximately 8,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

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ID 37411

Recruiting Location : Location US-TX-San Antonio

Category Other

Position Type Full-Time

Security Clearance None

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