CROWNE PLAZA SAN ANTONIO AIRPORT Front Desk Agent in SAN ANTONIO, Texas
Possesses knowledge of all hotel services. Greets guests courteously and registers guests into the hotel. Possesses knowledge of reservation and billing systems. Maintains and controls room inventory and availability. Possesses knowledge of the hotel's credit policies. Possesses knowledge of hotel products, rates, and special programs. Distributes guests' mail and packages. Possesses knowledge of, and uses, emergency procedures. Maintains safety deposit boxes. Conducts inventory of and restocks supplies. Completes "bucket checks" each shift. Completes checkout procedures for guests. Balances all departments accounts, and completes all required back-up documents. Maintains security of guest keys and cash drawer; counts and verifies the cash at the end of each shift. Monitors guest accounts and notifies supervisor of any extreme changes to any guest account, or suspicious actions by guests. Runs a detailed shift audit by employee, and balances daily work to computers. Maintains neatness of front desk work area. Performs other related duties as assigned by the Front Office Manager.