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USAA Director, Bank Operational Communications - Technology (Remote Optional) in San Antonio, Texas

Purpose of Job

We are seeking a talented Director, Bank Operational Communications Technology for our San Antonio or Plano, TX facility. This person may also work remotely in a 100% Remote Work Environment.

This position is for the Director for Bank Omnichannel Member Operational Communications for USAA, responsible for member communications technologies including mobile alerts and notifications, e-mail, texts, and other communications.

SUMMARY

Directs, plans, and organizes activities of professional and administrative staff engaged in providing information technology services. Provides for technical leadership in the plan, design, development, testing, implementation, or maintenance of business solutions. Provides high level consultation and influence on technical solutions. Leads and directs change management, process improvement, or technical support initiatives cross-departmentally and within assigned unit. Contributes to and executes long- and short-term strategic direction. Advises senior management and provides input to aide in decision making.

Job Requirements

ABOUT USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families, and we've ranked among Victory Media's Top 10 Military Friendly® Employers 13 years straight. This singular mission requires a dedication to innovative thinking at every level. We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply.

USAA Careers – World Class Benefits (https://www.youtube.com/watch?v=APwPQizcENY) (31 seconds)

ABOUT USAA IT

Our most important qualification isn't technical, it's human. Here, we don't just sit in front of a screen. We stand behind our 12 million members who rely on us every day.

We are over 5,000 employees strong, a passionately supportive and collaborative team built on agile principles. We've been a top-two Computerworld 100 Best Places to Work in IT five years in a row and were recently named a Top 50 Employer for Minority Engineers & IT by Workforce Diversity Magazine.

See what it's like to work for a company where your passion meets our purpose:

USAA Information Technology: A Realistic Preview (https://www.youtube.com/watch?feature=player_detailpage&v=BefdTd4hu9U)

PRIMARY RESPONSIBILITIES

  • Identify and manage existing and emerging risks that stem from business activities and the job role.

  • Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled.

  • Follow written risk and compliance policies and procedures for business activities.

  • Responsible for developing, maintaining, testing, and monitoring an internal control environment, including preventative and detective controls, to effectively manage risks.

  • Builds and oversees a team of employees for assigned technology support area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.

  • Oversees efforts in establishing documentation standards and quality assurance methodologies for technology support functions and ensure adherence to standards across teams.

  • Accountable for the identification, research, and analysis of end to end business, processes, and technology support opportunities.

  • Develops and oversees metrics for technology support capabilities and/or processes (KPIs, KRIs, etc.).

  • Creates a multi-year plan to operationalize a technology support strategy, with key milestones, deliverables, and realization targets.

  • Oversees the creation and execution of departmental budgets and forecasts for applicable technology support function.

  • Oversees the availability management of technology solutions / domains by applying strong change and incident management practices.

  • Works across multiple functional areas and influences future business strategy to be able to best utilize available technology support functions as well as future ones.

  • Stays abreast of industry trends and understands the direction of applicable technology support capabilities and ensures technology environment is agile enough to change quickly to support.

  • Builds successful stakeholder relationships with other IT and business leaders by developing a clear understanding of business needs, acting as a trusted advisor, and ensuring cost-effective delivery of technology support services to meet those needs.

  • Participates in the development of 3rd Party vendors strategy and provides oversight to ensure achievement of technology support objectives

  • May provide oversight of vendor management activities including service agreements, staff augmentation and technology contracts.

MINIMUM REQUIREMENTS

  • Bachelor's degree required, or 4 additional years of related experience beyond the minimum required in lieu of a degree.

  • 8 or more years of experience in a technology function to include 3 years leadership experience, demonstrated in either a supervisor or individual contributor role, of IT Professionals in a Software Development/Engineering or Infrastructure environment

  • Experience overseeing the technology life cycle from requirements analysis, feasibility estimates, design, code, documentation, testing, implementation, and support.

  • Technical knowledge and understanding of technical domains that reside within Infrastructure Services, Data or Application Development.

  • Experience conducting cost benefit analyses and leveraging results to drive technology support solutions.

  • Demonstrated thought leadership in embedding intuitive story telling of technology support functions including concise presentation of complex technical details.

  • Previous experience managing multiple tasks and responsibilities in high-pressure environments; excelling at pinpointing and resolving problems in early stages to avoid cost/time expenses.

  • Experience and ability to drive a culture of quality and personal accountability through technology support teams.

  • Demonstrated experience in vendor contract management and management of distributed development teams and resources.

  • Demonstrated financial acumen involving budgets, forecasting, and executing on the budgets for applicable technology support function.

  • Advanced facilitation, collaboration and consensus building skills, with experience in presenting to cross-functional teams and Senior/Executive leaders.

  • Experience in inspiring, leading, and defining vision, strategy and organizational change.

  • Demonstrated experience in explaining complex technology decisions to both technical and nontechnical audiences at all levels in the organization.

  • Demonstrated ability to influence change at the executive level and team level.

  • Understanding of relevant industry frameworks, i.e. COBIT, ITIL, SAFe, etc.

  • Understanding of Legislative and Regulatory Compliance Requirements

When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses.

PREFERRED

  • Prior experience managing software engineering teams developing custom software in modern environments containing such elements as containers, pipelines, Kafka, and automated testing.

  • Experience with digital communications technologies (such as SMS text, eDoc, and notification via text/email) and implementation at scale is preferred.

  • Experience managing enterprise level shared services and/or platforms

  • Demonstrated success collaborating with application architects and solution engineers from multiple disciplines and domains to align to a common technical roadmap.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $117,600 - $211,700* (this does not include geographic differential it may be applied based on your work location)

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is not available for this position.

For Internal Candidates:

Must complete 12 months in current position (from date of hire or date of placement) or must have manager’s approval prior to posting.

Last day for internal candidates to apply to the opening is 5/10/21 by 11:59 pm CST time.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

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