UnitedHealth Group Customer Service Representative - San Antonio, TX in San Antonio, Texas
Working in a call center environment under supervision, this position handles inbound calls from members, providers and clinic staff. Contacts will include adding, canceling or changing patient transport schedules, confirming dispatch, relaying accurate information and documenting significant information in a timely and professional manner.
Communicates via telephone with members, providers, clinic staff, vendors and coworkers
Responds to or refers incoming calls in a prompt, pleasant and professional manner
Remains in the call queue at all times unless permission to leave is granted
Confirms pick - ups and returns, address spelling and verification of addresses using the appropriate software
Administers schedule additions, changes, or inquiries in the appropriate database within required time frames
Informs management on out of area transports
Codes, documents, tracks and resolves all incoming calls and actions taken in core systems
Process scheduling requests in a timely fashion
Works effectively in a structured, production environment
Adheres to daily schedules and assignments
Works with management team to identify and forward potential Quality of Care complaints
Maintains strict member and company confidentiality
Performs other related duties as assigned
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
High school diploma or GED equivalent
2+ years of customer service experience
You will be asked to perform this role in an office setting or other company location
Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive VoiceResponse (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained
Bilingual (English and Spanish)
Ability to read maps and understand relation of distance to time
Ability to work effectively in a fast paced call center environment
Strong desire to work with the elderly
Excellent demonstration of caring and compassion
Excellent oral and written communication skills
Excellent listening skills
Careers with WellMed. Our focus is simple. We're innovators in preventative health care, striving to change the face of health care for seniors. We're impacting 90,000+ lives, primarily Medicare eligible seniors in Texas and Florida, through primary and multi-specialty clinics, and contracted medical management services. We've joined Optum, part of the UnitedHealth Group family of companies, and our mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. Our providers and staff are selected for their dedication and focus on preventative, proactive care. For you, that means one incredible team and a singular opportunity to do your life's best work.(sm)
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Job Keywords: Customer Service Rep, Comfort Care Transportation, San Antonio, TX, Texas
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