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BD (Becton, Dickinson and Company) Customer Financial Services Team Leader - B2B Collections in San Antonio, Texas

Job Description Summary

Job Description

Be part of something bigger!

BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.

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About the role:

As Customer Financial Services Team Leader you are responsible for ensuring the prompt payment of the accounts receivable in order to maximize the cash collection efforts.

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Key responsibilities will include:
  • Talent management – To manage & lead associates by providing coaching, feedback, development, direction, motivation, training, and guidance to achieve the team’s strategic objectives. Develops associates knowledge in respective area of expertise

  • To monitor the collection activity to ensure complex issues are resolved/escalated so that collection is made on all outstanding receivable issues

  • Interact with external customers, business controllers, distributor relations, sales force, customer service and related transactional groups in order to accomplish the tasks

  • Accountable for the achievement of key strategic goals and carrying out business/operating plans

  • Play a key role in projects/assignments such as six sigma/lean that will reduce non-value added activities

  • The ability to resolve complex collection issues independently and handle the most sensitive issues with both internal and external customers

  • Responsible for continuous improvement activities by developing and implementing efficiencies within the department that will add value to the process. Participate and facilitate lean initiatives such as shift start up meetings

  • To direct and facilitate the credit & collection department to take appropriate action on payment issues when necessary

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Education and experience required:
  • Bachelors Degree in Finance / Accounting / Economics or equivalent

  • 2+ Years management/supervisory experience in B2B/Commercial Collections

  • Familiarity with ERP System

  • Strong Analytical/problem solving skills

  • Superior customer service skills

  • Proven communication and interpersonal skills

  • Working knowledge of Microsoft Office

Click on Apply if this sounds like you!

Why join us?

A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life’s purpose through the work that they do every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.

To learn more about BD visit https://jobs.bd.com/

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

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Primary Work LocationUSA TX - San Antonio

Additional Locations

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Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

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