Veterans Affairs, Veterans Health Administration Advanced Medical Support Assistant in San Antonio, Texas
Assigned as an Advanced Medical Support Assistant (AMSA) in the Mental Health Product Line and is primarily responsible for providing administrative support to the professional staff in health care delivery in a diversified ambulatory care setting, utilizing working knowledge of all medical center programs and services.
The incumbent is assigned as an Advanced Medical Support Assistant (AMSA) in the Mental Health Product Line and is primarily responsible for providing administrative support to the professional staff in health care delivery in a diversified ambulatory care setting, utilizing working knowledge of all medical center programs and services. Incumbent is the focal point for both veterans and clinical staff, providing assistance and acting upon administrative matters in the veterans' interest to include duties related to the receipt, intake, and indexing of health and administrative information. Incumbent gives advisory and technical assistance with eligibility and enrollment for health care benefits and services to all applicable customers. Incumbent provides orientation to the professional staff on administrative/ eligibility procedures and logistical factors associated with health care delivery. Incumbent works collaboratively giving advisory and technical assistance to all applicable MSA staff, veterans and their family members, beneficiaries and other administrative and professional staff throughout the facility pertaining to Mental Health activities. Works collaboratively in an interdisciplinary coordinated care delivery model (i.e. patient aligned care team or specialty care team to include oncology, HIV, SCI, Military Sexual Trauma, etc.). The Advanced MSA coordinated with the patient care team (with oversight received from clinic AO/Manager) to review the clinic utilization by using various reports (e.g. Clinic Utilization Statistical Summary); reviews active and pending consults, recall list and audio care communications for accuracy and appropriate disposition, while adhering to the consult business rules; ensure that the clinic set up is closely monitored to effectively support the needs of the clinic, and make recommendations on any necessary adjustments needed. Responsible for administrative follow-up and problem solving as it relates to access, customer service, patient flow, revenue and data validation. Interprets and applies a complex body of pertinent laws/regulations/directives as it relates to the VA Healthcare Benefits and VHS scheduling directives. Responsible for keeping current with all is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling directives. Responsible for keeping current with all required training as it pertains to scheduling; adherence to all scheduling directives, SOPs and policies are required. Develop/maintain effective and efficient communication with the patient, interdisciplinary team, medical centers and other agencies. Scheduling, canceling, re-scheduling patient's appointments and/or consults; entering no-show information; assist with monitoring the electronic wait list; facilitates and assists with patient travel activities; preparing for clinic visits; monitoring both inpatient and outpatient appointments ; ensuring encounter forms are administratively completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; conducting all means tests when appropriate; gives advisory and technical assistance to all applicable customers regarding eligibility and enrollment services, programs and activities; accurately interprets eligibility requirements in order to make eligibility determination to ensure that veterans and beneficiaries meet legal/contractual requirements for medical care; processes all emergency and non-emergency transfers to other VA facilities and non-VA hospitals and facilities; communicating pertinent information to patients, co-workers and clinical staff members; provides clerical support to include, but not limited to preparing/mailing letters, placing phone calls, printing labels/armbands, maintaining/updating rosters and phone lists, and running various reports; performing accurate eligibility assessments, co-pays and preauthorization requirements for specific coverage; accurately processing all patient movements. Work Schedule: Monday-Friday 7:00am - 4:30pm
Financial Disclosure Report: Not required
Conditions of Employment
Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship. Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience and Education. Experience. Six months experience of clerical, office, [customer service], or other [administrative] work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR, Education. One year above high school; OR, Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j. Preferred Experience: Knowledge of computerized data entry and information processing systems and proficient in the use of the Computerized Patient Records System (CPRS), DHCPNistA and familiar with Microsoft Office. Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations. Ability to collaborate and communicate with a wide range of medical clinicians across multiple to accomplish team goal setting to ensure medical care to patients is met. Advanced knowledge of the technical health care process including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals as it relates to access to care. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. Grade Determinations: GS-06 Experience. One year of experience equivalent to the [GS-5] grade level. Assignment. The Advanced MSA provides specialized and expert administrative patient support while working] collaboratively in an interdisciplinary coordinated care delivery model. Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources. Recommends changes to existing clinic procedures based on current administrative guidelines. Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model. Coordinates with the patient care team to review clinic appointment availability utilization to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics, and makes adjustments as necessary. MSAs at this level develop and/or maintain effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams , VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; prepare correspondence to notify patients of normal lab results; manage a system for follow-up care such as consults, tests, etc.). Other assignments at this level include, but are not limited to: processes incoming patient secure messaging through MyHealthyVet and coordinates with care team as appropriate; participates in team huddles and team meetings to manage, plan, [problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; identifies incomplete encounters and communicates findings to providers; as needed; assists the team to reinforce the plan of care and self-help solutions; enters appropriate information into the electronic record; monitors pre appointment information and/or requirements to assure readiness for patient visit/procedure; manages patient systems to verify and validate accuracy and resolve issues; evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment; informs team members] about shared patients Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate all of the KSAs below: Ability to collaborate [and] communicate [with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.] [Ability to independently] set priorities and organize [ ] work to meet deadlines, ensuring compliance with established processes, policies, and regulations. Ability to communicate tactfully and effectively, [electronically, by phone, in person], and in writing, [with internal and external customers]. This may include preparing reports in various formats and presenting data to various organizational levels, [as well as resolving patient concerns]. Advanced knowledge of the technical health care process [(including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals)] as it relates to access to care. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care [administrative functions] to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. References: VA Handbook 5005/117 Part II Appendix G45 The full performance level of this vacancy is GS-06. The actual grade at which an applicant may be selected for this vacancy is GS-06 Physical Requirements: "The work is sedentary. Some work may require movement between offices, hospitals, warehouses, and similar areas for meetings and to conduct work. Work may also require walking/standing, in conjunctions with travel to and attendance at meetings and/or conferences away from the work site. Incumbent may carry and lift light items weighing less than 15 pounds."
IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html. Note: If your school has changed names, or is no longer in existence, you must provide this information in your application.
Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. This position is in the Excepted Service and does not confer competitive status. VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members. If you are unable to apply online view the following link for information regarding an Alternate Application.