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Waste Management Administrative Specialist, Operations in San Antonio, Texas

Equal Opportunity Employer: Minority/Female/Disability/Veteran

Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.

_Job Summary_
Provides clerical and administrative support to departmental Managers, and assists in coordinating all aspects of daily operations, including recording and reporting data.

Ideal Candidate:

  • Ability to navigate and input information into computer system on a daily basis.

  • Assists Dispatchers by responding to customer and driver complaints and inquiries.

  • Reports any safety or customer service-related issues to supervisor or manager immediately.

  • Maintains and processes operations information, such as vehicle maintenance, accounting and route sheets.

  • Distributes, collects and reviews information for proper billing and productivity reports.

  • Assists in generating monthly productivity reports.

  • Follows all safety policies and procedures; participates with the team to achieve safety goals.

  • Assists other departments including customer service and accounting.

_Essential Duties and Responsibilities_
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

  • Assists in troubleshooting and resolving safety, service, and operational issues.
  • Creates, distributes, and closes-out customer tickets on a daily basis.
  • Maintains and distributes department related information on a daily basis.
  • Communicates with other supervisors and managers about operations and/or dispatch issues.
  • Completes and maintains a variety of reports as directed by the department manager.
  • Uses software tools to manage a variety of tasks, such as procurement, time and attendance, safety incidents, and contract labor.
  • Assists with data collection and reporting required for incentive pay programs.
  • Assists with the processing of payments and other financial tasks as necessary.
  • Assists in the implementation of operational projects as needed.
  • Communicates with customers about service issues as needed.
  • Communicates with employees about scheduling and work assignments as needed.
  • May enter and maintain Service Machine SMART data on a daily basis.
  • Performs other duties as assigned.

_Qualifications_
The requirements listed below are representative of the qualifications necessary to perform the job.

Education and Experience

  • Education: High school diploma or G.E.D (accredited)
  • Experience: Zero (0) to four (4) years previous experience (in addition to education requirements)

Other Knowledge, Skills or Abilities Required

  • Micrsoft Office Suite (Excel)
  • Data Entry

_Benefits_

At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click "Apply.”

Job: *Operations

Title: Administrative Specialist, Operations

Location: Texas-San Antonio

Requisition ID: 21000487

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