Dell Inside Product Specialist in Round Rock, Texas

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Inside Product Specialist in Round Rock, Texas.

The Federal segment of the Infrastructure Solutions Group is seeking a highly motivated individual to fill an individual contributor role on the North America Federal Inside Sales team. Among other responsibilities, the Inside Product Specialist will be responsible for fostering lasting relationships, building rapport, finding and generating new business, and developing, configuring and quoting enterprise solutions for customers from assigned accounts in the United States Federal segment. The Inside Product Specialist will also be responsible for engaging with account team members, helping drive account strategy, and maintaining and building sales pipeline for his or her assigned accounts.

The Inside Product Specialist provides product or BU specific expertise, primarily but not limited to Dell’s server, networking and storage portfolio. He or she acts as a technical resource to support the sales organization to meet and/or exceed their objectives. Identifies customer needs/ requirements, and recommends the appropriate products and solutions. Provides pre-sales technical support during the sales process. Remains up-to-date on new product, technology, and services offerings. Stays current on industry and vertical solutions as well. Assists in the on-going technical education and development of the broader team. Promotes and positions key strategic product and service offerings

At Dell, we create the extraordinary. Our Inside Product Specialists are the experts who sell innovation to the world. Responsible for a set of products and services, they get to know their portfolio inside and out. Our Inside Sales teams rely on them for technical advice during the sales process. They directly advise customers on everything from product features and configurations, through to pricing and availability. Crucially, however complex the question, they’re ready to deliver technical solutions to meet customers’ needs via phone, chat, web or email.

Key Responsibilities

  • Carries a revenue quota for all ISG lines of business based on assigned accounts

  • Held accountable for meeting key performance indicators

  • Participates in management of forecast & pipeline for assigned accounts.

  • Responsible for selling a defined set of products and services.

  • Provides technical advice to the inside sales teams during the sales process.

  • Accountable for delivering technical solutions, products, and /or services that address customer needs of varying complexity (via telephone, chat, web, or e-mail); or working with subject matter expert to address a solution of even higher complexity.

  • Engages with key customer contacts to negotiate deals and to assist in resolving complex issues

  • Proactively manages high profile accounts via product road map discussions, quarterly calls & account reviews focused on business priorities, strategies & initiatives

  • Strategically leverages inside and outside resources to provide optimal coverage and competitive advantage to drive incremental opportunities and acquire new customers

  • Occasionally attends executive briefing centers briefings with visiting customers

  • Remains up-to-date on new product, technology, and services offerings. Stays current on industry and vertical solutions as well.

  • Assists in the on-going technical education and development of the broader team. Promotes and positions key strategic product and service offerings.

Essential Requirements

  • 6-8 years of relevant experience or equivalent combination of education and work experience.

  • Excellent communication and sales skills, ability to build rapport and trust

  • Demonstrated success in a quota-carrying role

  • Strong analytical and technical ability

  • Ability to work effectively in a matrixed team environment and balance demands from multiple stakeholders.

  • Effectively balances short term and long term priorities.

  • Possesses strong financial/business acumen

  • Candidate must be a United States citizen to work in the Federal segment.


We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

If you’re ready to get to the heart of ground-breaking products and champion innovation as an expert, this is your opportunity to develop with Dell.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here .