Baylor Scott & White Health Epic Application Support Analyst_Professional Billing in Round Rock, Texas

The Epic Application Support Analyst serves as a liaison between end-users, project team members, and other IS resources while providing exemplary customer service and Epic application support in assigned Epic module. The Epic Application Support Analyst provides onsite go-live support, upgrade support, and ongoing application support and optimization. The Epic Application Support Analyst responds to help desk tickets and end user requests. The Epic Application Support Analyst identifies and resolves issues through analyzing business issues/requirements, analyzing workflows, and synthesizing key messages. The Epic Application Support Analyst may assist with onsite end-user training for go-live preparation and ongoing application training.

The ideal Epic Application Support Analyst will hold a Bachelor's degree combined with demonstrated customer-oriented service excellence principals and the ability to work well in a team environment. The ideal Epic Application Support Analyst will be able to execute complex tasks through organization and details driven approach. The ideal candidate will be a quick learner of the Epic application to develop an understanding of end user workflow to build, test, and train in assigned Epic application. The ideal Epic Application Support Analyst will be a self-motivated individual with exceptional communication and interpersonal skills and the ability to work well in team environments

  • Location/Facility - Baylor Scott & White Health, Round Rock

For more information on the facility, please click our Locations link.

  • Specialty/Department/Practice - Information Technology/Epic Support/Professional Billing

  • Shift/Schedule -Full-time, days

  • Benefits - Our competitive benefits package includes*:

  • Immediate eligibility for health and welfare benefits

  • 401(k) savings plan with dollar-for-dollar match up to 5%

  • Tuition Reimbursement

  • PTO accrual beginning Day 1

    *Note: Benefits may vary based upon position type and/or level.

Baylor Scott & White Health (BSWH) is the largest not-for-profit health care system in Texas and one of the largest in the United States. With a commitment to and a track record of innovation, collaboration, integrity and compassion for the patient, BSWH stands to be one of the nation's exemplary health care organizations. Our mission is to serve all people by providing personalized health and wellness through exemplary care, education and research as a Christian ministry of healing. Joining our team is not just accepting a job, it's accepting a calling!

  • Bachelor's Degree or equivalent combination of education and experience required

As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviors that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products.

We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.