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Bank of America Service Delivery Consultant- RTC Voice & Video Deployment Coordinator in Richardson, Texas

Service Delivery Consultant- RTC Voice & Video Deployment Coordinator

Richardson, Texas;Jersey City, New Jersey; Charlotte, North Carolina

Job Description:

LOB Job Description:

Demonstrate strong End to End project management skills required to support all new CWP/RES Voice Projects, New Voice products presented, NSER’s and Reverse Engagement projects within the Work Space Services Contact Center/Enterprise Voice division. Experience working with Avaya VoIP infrastructure and Cisco Voice or known knowledge of platforms and past BoA work experience would be a plus for processes, Remedy (CRQ creation) and procedures..

Required Skills:

o 3-5 years Project Manager with Specific Voice/Data Projects

o Voice Technology Experience

o Avaya VoIP experience

o Project Management and/or Network Product knowledge

o Financial management: forecasting, budgeting, expense tracking

o Excellent communication skills are required - Must be able to communicate/ operate in front of senior level Bank LOB representatives and present to senior executives

o Reporting Skills

Desired Skills:

Strong written and verbal communication skills.


1st shift (United States of America)

Hours Per Week:


Learn more about this role

Full time


Manages People: No

Travel: Yes, 5% of the time


Talent Acquisition Contact:

Referral Bonus: