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Steward Health Care System Revenue Cycle Associate - Correspondence in Richardson, Texas

POSITION SUMMARY:

This position is responsible for handling all correspondence for the Central Billing Office. The Revenue Cycle Associate reports to the central business office supervisor or manager.

KEY RESPONSIBILITIES:

• Secures outgoing mail with appropriate postage and labeling • Prescreens, sorts and identifies mail designated for specific departmental mailboxes • Opens incoming mail from USPS and Steward couriers • Distributes mail to appropriate directors, managers and leads • Labels mail with account number, enters information into multiple systems and distributes hard copy to appropriate biller • Staples and distributes faxes received daily • Processes requests from insurance companies for W9 forms • Notes and scans refunds into multiple systems, and distributes hard copy to department • Receives file of denials and correspondence from Cash Posting, labels with account numbers, enters information into multiple systems; distributes hard copy to appropriate biller • Scans remits to shared drive; Posts any denials from remits to denial tracking system • Screens insurance payments and denials before posting; Refers discrepancies to cash posting for review/correction • Complies daily with departmental policies and procedures • Provides thorough, courteous, and professional assistance to coworkers and patients • Collaborates with CBO personnel in the resolution of posting denials and correspondence • Details all actions taken on account with clear and concise notes • Monitors and recognizes mail or posting issues and escalates to supervisor as needed • Maintains strict confidentiality and adheres to all HIPAA guidelines/regulations

REQUIRED KNOWLEDGE & SKILLS:

• Knowledge of basic medical terminology and third-party insurance operating procedures and practices a plus. • Experience with patient accounting systems and billing/claim submission software; Meditech experience a plus. • Knowledge of revenue cycle and/or business office procedures. • Ability to utilize basic Microsoft Office programs. • Highly detail oriented and organized. • Ability to read, understand and follow oral and written instructions. • Ability to establish and maintain effective working relationships and communicate clearly with customers and insurance companies both within and outside of Steward.

EDUCATION/EXPERIENCE/LICENSURE/TECHNICAL/OTHER:

Education: High School Diploma or GED. Experience: 1-2 years of experience with correspondence, collections, or medical billing. Software/Hardware: Microsoft Office suite; Meditech experience a plus.

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