Capital One Virtual Business Banker I (Plano) in Plano, Texas
Plano 2 (31062), United States of America, Plano, Texas
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Virtual Business Banker I (Plano)
The Virtual Business Banker I (VBB I) is responsible for daily operations, execution and support of inbound/outbound phone-based retention and sales effort occurring within a phone based environment. VBB I will focus attention on proactively retaining and deepening an existing portfolio of medium to high net worth small business owner relationships through retaining and cross selling additional business and personal products and services. The VBB I will be expected to build relationships which in turn may lead to sourcing additional products and services through outbound phone activities. The VBB I should have an understanding of the business cash flow cycle and apply basic business credit sales skills to the client interaction using an existing client contact strategy and sales process. The VBB I portfolios represent a client revenue segment that is larger or more complex than the SB Branch Segment while still not as complex and/or earns less revenue than a Business Banker Segment Client.
General Responsibilities :
Responsible for relationship management of the assigned book of business
Requires ability to proactively build relationships, retain and sell over the phone while navigating a computerized data entry system or other relevant applications
Build a strong team interaction model to best support customers and achieve a personal customer relationship experience
Delivers on targets as agreed upon by VBB Manager
Acts as expert for branches when needed
Has a thorough understanding of the client’s needs in order to build relationships, and cross sells additional products and services to less complex existing relationships that are not managed by a Business Banker
Applies business cash flow cycle in client discussion along with business credit sales skills
Exhibits in depth knowledge of the organization, products, and/or services
Maintains a regular calling program on clients in order to generate high quality new deposit and loan business from existing clients in order to achieve or exceed targets
Assesses customer needs and suggest/promote alternative products or services through defined sales process
Actively utilizes Sales Relationship Management system with calls, pipeline activities and sales results
Maintains a clear product and service knowledge skill set to adequately meet the business and personal needs of the business to effectively establish rapport, analyze needs and offer the correct product solution
Understands proper problem resolution and refer appropriate servicing issue resolutions to the appropriate servicing call center or Sales Support Specialist
Holds accountability for the execution of risk management / compliance protocols within the sales process
Refers customer to appropriate channel for complex Treasury Management and Merchant Service product needs and follow up to ensure products/accounts are opened and engaged
At least 2 years of banking experience
At least 2 years of sales experience
Phone based sales experience a plus
Credit knowledge a plus
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.