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Intuit Supportability Specialist in Plano, Texas

Overview

Come join the ProSeries Supportability Specialist Team at Intuit. As a Supportability Specialist you will bring detailed knowledge and solutions to customer problems. You will also troubleshoot, understand and collect data on complex issues working towards finding solution once and sharing with the many through various channels. Specialists are expected to use their knowledge and experience when providing insights, and contributing to projects to ensure positive support experience when brining on new tools, processes, content or training.

What you'll bring

  • Customer-obsessed with a passion for delivering incredible customer experiences

  • Self-motivated and results-driven individual, highly committed to continuous learning and growth.

  • Ability to manage multiple priorities within a fast-paced environment

  • Experience in data analytics. Able to synthesize multiple data sources, detect themes, and identify root causes. Can translate findings into meaningful business opportunity. Strong ability to quantify the impact of proposed or implemented changes. Maintains a deep understanding of, and is able to effectively communicate, considerations of, applications of, and limitations of diverse data sets.

  • Excellent skills in verbal and written communication and proven ability to influence. Able to simplify complex topics, inspire confidence, and drive appropriate outcomes for customers.

  • Ability to develop and communicate technical and business requirements, business cases and other findings at all levels within an organization.

  • Strong skills in MS Office applications with emphasis on Excel and PowerPoint. Experience with Salesforce, QuickBase, and G Suite

How you will lead

  • Maintains a deep understanding of, and is able to effectively communicate, considerations of, applications of, and limitations of diverse data sets.

  • Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors

  • Envisions the future and designs comprehensive solutions to accomplish their vision

  • Regularly demonstrates good judgment in selecting methods and techniques for obtaining solutions

  • Works effectively with internal and external personnel in own area of expertise

  • Drives change with cross-functional teams

  • Acts independently in determining methods and procedures on new assignments

  • Participates in determining objectives of assignment; work is reviewed upon completion for adequacy in meeting objectives

  • Exerts some influence on the overall objectives and long-range goals of the organization

  • Works closely with partners and stakeholders across the company with a One Intuit mindset and goal

EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.

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