HCA, Hospital Corporation of America Staff Development Coordinator in Plano, Texas

Staff Development Coordinator - Medical Scheduling Department / Call Center Trainer Full Time

Medical City Plano

Since opening our doors in 1975, Medical City Plano has provided Plano and Collin County with superior healthcare. We've built our reputation on the exceptional compassion we offer all our patients, a legacy preserved from our simple beginnings as a small community hospital. Now, as a world-class medical facility offering the latest in technologies and a comprehensive range of healthcare services, Medical City Plano continues its growth to maintain its position as a leader in healthcare across the region.

The Staff Development Coordinator organizes the training of all new employees to the Medical Scheduling aspect of the Call Center, provides additional and re-education of current employees as the need arises, maintains a continued QA of calls at Department Standard and provides continued education to improve the quality of calls. The Staff Development Coordinator will work closely with the Managers to identify needs for new training, re-education and cross training in the Call Center.

  • Provide supervision for employees in the absence of the director and managers

  • Develop and maintain training materials, training schedules and organizes the training of all new employees

  • Provides additional and re-education of current employees

  • Maintain continued QA of Calls at Department Standard

  • Provides continued education to improve the quality of calls

  • Completes and maintains training progress reports on all agents

  • Participates in interviewing and hiring of new employees and implements orientation

  • Assist with the maintenance of the Meditech Scheduling Module for the Call Center

  • Performs all orientation duties for new employees and current staff

  • Develops annual training programs and maintains accurate records

  • High School Diploma or equivalent; some college preferred

  • Minimum of three years of hospital experience in Medical Scheduling, 1 year of training experience in a medical scheduling environment

Job: *Education Training & Professional Development

Title: Staff Development Coordinator

Location: Texas-Plano-Medical City Plano

Requisition ID: 00058-103626