Capital One Process Manager in Plano, Texas

Plano 7 (31067), United States of America, Plano, Texas

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Process Manager

Monitor and maintain processes to ensure they are followed correctly and help to resolve issues or escalate when necessary. Maintain and update process documents. Collect and analyze data, and measure effectiveness of existing business processes. Communicate updates with internal customers on new and existing processes and provide internal customer support as needed.

General Responsibilities :

  • Monitor process to ensure it is followed correctly by the business; correct issues or escalate with manager if controls are not working as planned.

  • Write process maps, procedures, or other artifacts and may maintain/ update documentation for new and existing processes.

  • Draft, test and revise work instructions, gain relevant approvals and ensure regular reviews take place.

  • Collect, analyze and measure process data on the effectiveness of business processes, to initiate sustainable, repeatable, and quantifiable business practices and procedures; role may make improvements to processes.

  • Research best practices.

  • Collaborate with teammates on larger initiatives; may participate on cross-functional project teams and provide input for process improvement initiatives.

  • May develop project plans to execute process development and/or re-engineering.

  • Communicate updates with internal customers on new or existing processes; may include communications at the executive level; may provide customer service or training to users on process updates or rollouts; may deliver presentations.

  • May perform process or parts of the process as needed.

  • May or may not manage other associates.

Basic Qualifications:

  • High School Diploma, GED or equivalent certification

  • Proficient in MS Office

  • At least one year of experience in Business Process Management or Project Management or Relationship Management or Risk Management

Preferred Qualifications:

  • Bachelor’s Degree

  • Lean or Six Sigma certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.