Bank of America Process Design Consultant I, Global Deliver Center Expertise (Plano, TX) in Plano, Texas

Job Description:

To drive structured Operational Excellence (OPEX) deployment which includes (but is not limited to) Process Improvement, Process Design, Reengineering, Change Management, Project Management, Business Process Management through usage of various process improvement tools and problem solving tools

Liaise with OPEX teammates across global process and regions to ensure best practices and standardization

Drive theme based improvement opportunities across the organization basis priorities and business goals, develop project deployment strategy, design the execution frame-work with control points, manage communication and institutionalization

Process Governance:

o Understand the end to end process flow

o Ensure process maps and workflows are in place and validated regularly

o Own the validity & accuracy of data and information available in BPM

o Identify and mentor top down improvement projects basis Process Governance reviews

Continuous Process Improvement:

o Identify and mentor improvement projects

o Identify and mentor Risk, Customer Experience & Business impact projects

o Identify and mentor cost efficiency projects

o Drive ideation and execution of ideas

o Support & promote Innovation

Metrics Management:

o Ensure metrics & reporting activities are seamless

o Review Data Collection Plan for any gaps

o Random audit on metrics in Service Management tool vs. Metrics Reporting tool to identify and curb any improvement opportunities / inefficiencies

o Drill down on any CTQ slippages

o Drive metrics aligned towards business outcomes

Stakeholder Management:

o Connect with relevant stakeholders on a regular basis;

o Promptly address any process gaps and stakeholder priorities

o Gain a seat on the table and insure participation on key initiatives of the LOB assigned

Strategic Initiatives003A

o Participate in strategic initiatives of the OPEX / LOB org basis skills & interest

o Initiatives inclusive of (but not limited to)

 Domain & Technical Skill enhancement

 Industry wide methodologies and practices (Estimation, Agile, ITIL etc)

 Metrics Enhancement


8 years of overall experience.

• Proficient in Quality, Change Management , Program Management methodologies like Six Sigma, Lean, Agile, Waterfall, etc

• Proficiency in Technology processes will be a value add

• Ability to build trusted relationships with business leaders, team members and managers across global locations

• Enables delivery team in right process definition and performance indicator identification.

• Able to conduct periodic process reviews and data analysis (including performance indicators trends) to enable delivery team to take more data driven decisions

• Able to build the culture of operational excellence in delivery teams, by structured interventions

• Able to work in collaboration with delivery team in ideation and mentoring / coaching process improvements projects

• Able to facilitate best practice replication across processes

• Proficient in supporting cross functional initiative in different capacity of project management, data analysis, change management and overall governance

• Strong Leadership skills in managing cross functional strategic initiatives / programs


Certified Lean Sixgma Green Belt / Black Belt

Certified PMP

Posting Date : 05/26/2018

Location :


  • United States

Travel : Yes, 10% of the time

Full / Part-time : Full time

Hours Per Week : 40

Shift : 1st shift

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