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Capital One Principal Process Manager in Plano, Texas

Plano 7 (31067), United States of America, Plano, Texas

Principal Process Manager

Process Manager for Outside Sales Experience

As a Principal Process Manager (Principal Associate) in the Outside Sales Experience, you will be responsible for partnering with internal business customers to support process innovation and the redesign of horizontal processes. This role will require the collection and analysis of information to support recommendations and the implementation of changes that reduce risk and improve our processes. The Principal Process Manager will also collaborate with cross functional teams on broader Experience level initiatives that inspire and empower our community to change auto buying for good.

General Responsibilities:

  • Leading and owning oversight of smaller process improvement work and collaborating with teammates on larger initiatives

  • Collecting data and information and using analytics and reporting to provide transparency to senior leadership and executives

  • Identify and implement process improvements driving issue resolution/risk mitigation activities

  • Tracking and resolving process breakdowns

  • Understanding customers’ needs of the process and driving process improvements

  • Developing and maintaining formal process documentation including procedures and process flow diagrams

  • Acting as a subject matter expert to effectively partner with project customers to achieve desired outcome or improvement by clarifying needs and providing appropriate solutions

  • May lead a team and/or direct others on projects

Basic Qualifications:

  • High School Diploma, GED orequivalent certification

  • At least 1 year of experience with Microsoft Office or G Suite

  • At least1year of process management experience

Preferred Qualifications:

  • Bachelor’s Degreeor military experience

  • Lean, Agile, Six Sigma, Business Process Management, or Project Management certification

  • At least1year of experience in Compliance or Risk Management

  • At least2years of experience in Process Management  

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

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