Capital One NOC Engineer in Plano, Texas

Plano 1 (31061), United States of America, Plano, Texas

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

NOC Engineer

Seeking candidates with strong technical and organizational skills to work in a Network Operations team. An ideal candidate will have a strong understanding of core networking technologies including LAN, WAN, routing and switching.

Applicants should possess a strong knowledge with network analysis and packet capture tools like Wireshark, OpNET, Sniffer, Compuware, etc. A strong knowledge of Wireless, Firewalls and Proxies is highly desired. Candidates must also be able to interface with multiple teams from business areas, network engineering and management as a team representative on major incident bridges. The ability to work well under pressure and multitask during high severity incidents is a must. Responsibilities will include supporting and providing advanced troubleshooting of a large complex data network infrastructure by using network monitoring and network management tools.

The candidate will be part of a team performing Network monitoring and troubleshooting functions as well as team representation on major incident bridges. These functions consist of:

  • Interface with multiple teams from business areas, network engineering and management as a team representative on major incident bridges.

  • Perform advanced troubleshooting to identify, resolve, and provide root cause analysis of network related issues.

  • Assist with maintaining network Data Center and LAN / WAN infrastructure and systems for small, regional, and large office and call center environments.

  • Support a large complex data and voice network infrastructure by using network monitoring and management tools.

  • Participate in and respond to system and network incidents.

  • Perform system and network analysis by using well defined toolsets for proactive monitoring, troubleshooting and incident response (packet capture, application performance management, syslog, netflow etc).

  • Provide technical support leadership on problem calls.

  • Minimal travel as required to support troubleshooting and fixing network issues.

  • Be able to work nights and weekends in an off hour shift role.

  • Ability to work in a Command Center environment, logon to ACD phone queues and navigate an incident tracking system.

The ideal candidates will possess:

  • Experience working in a large geographically disbursed network environment.

  • Excellent oral and written communications skills are required as well as strong organizational skills with attention to detail.

  • Ability to adequately discuss technical issues with technicians, engineers, and vendors.

  • Strong interpersonal skills, including the ability to effectively work with people in your immediate team and with departments in or outside of the enterprise, as well work independently as required.

  • Ability to work in a fast-paced, often changing, and sometimes ambiguous environment.

  • Aptitude to assemble and clearly present technical information to non-technical people.

  • Ability to balance multiple priorities.

Basic Qualifications:

  • High school diploma, GED/Equivalent certification or Military Experience

  • At least 2 years’ experience in the network communications field including troubleshooting network LAN and WAN infrastructures.

  • At least 2 years’ experience in troubleshooting Cisco router and switch hardware platforms, TCP/IP and industry standard routing protocols.

  • At least 1 year experience with packet capture and analysis products such as Netscout, Sniffer and Wireshark.

  • At least 1 year experience troubleshooting Data and Voice circuits and understanding Telco infrastructures.

  • At least 1 years’ experience interfacing with technicians and management on major incident bridges.

Preferred Qualifications:

  • Associate’s degree

  • Advanced proficiency in troubleshooting Network Firewalls, Proxy’s, Wireless and Load Balancers.

  • Advanced proficiency in troubleshooting Data and Voice circuits with knowledge of Telco infrastructure and industry standards.

  • 1 year of experience utilizing industry standard network management tools such as Riverbed, Openview HPNA, and NNM.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.