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HCA, Hospital Corporation of America Medical Office Specialist - Call Center in Plano, Texas

This position is based out of PLANO, TX * * Do you have the career opportunities you want in your current role? We have an exciting opportunity for you to join the nation's largest provider of healthcare services as a Medical Office Specialist.

HCA Healthcare is a national leader in providing modern, culturally competent, patient-centered care and we are driven by a single goal: the care and improvement of human life.

We offer you an excellent total compensation package, including competitive salary, excellent benefit package and growth opportunities. We believe in our team and your ability to do excellent work with us. Your benefits include 401k, PTO medical, dental, flex spending, life, disability, tuition reimbursement, employee discount program and employee stock purchase program. We would love to talk to you about this fantastic opportunity.

The HCA Physician Services Group (PSG) is the physician and practice management solution for HCA Healthcare. We lead a collection of highly motivated healthcare professionals just like you and creative leaders who are committed to excellence in every patient interaction. Are you excited yet?

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Overall Description: The Call Center Rep is the primary point of contact for new and existing patients seeking to schedule appointments with our providers.

Responsibilities include: * Initial contact for incoming calls. Calls may be related to patient scheduling, care or unrelated calls for direction or instruction. * Complete intake assessment as needed from callers. * Determine scheduling needs based on intake responses, location and other factors. * Schedule initial appointments utilizing EHR system. * Respond to medical records request as required. * Track incoming referral information. Maintain referral reporting systems. * Enter phone notes in a timely and accurate manner. * Reliable attendance required to ensure consistent excellent customer service. * High school diploma or equivalent. College preferred. * Experience in medical office with high call volume preferred. * Experience with patient intake processes preferred. * Superior time management skills and a self-starter. * Excellent communication skills and proven record of building and maintaining positive relationships. Ability to build rapport with patients and others quickly. * Organized and detailed orientated with thorough follow up ability. * Knowledge of insurance coverage and claims process preferred. * Maintain a positive attitude at all times. Always strive to find or be the solution for the customer. * Present a professional image. * Demonstrates exemplary customer serviceskills for both internal and external customers. * Ability to relate effectively with others with demonstrated understanding of how to approach or respond to individuals based on their personal style and needs.

Minimum Requirements * *


  • * Physical Requirements While performing the duties of this job, the employee is regularly required to sit. The employee is frequently required to use hands, fingers to handle or feel, occasionally walk or stand and infrequently carry boxes/supplies of 10 lbs. or less.

The physical requirements described above must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

What Qualifications you will need: * One year of experience in a medical office setting is preferred * Experience using an EHR system is highly preferred HCA Healthcare ranks on Fortune’s list of Most Admired Companies for three consecutive years and HCA ranks 63rd on the Fortune 500 list. In addition, Ethisphere named HCA as one of the World’s Most Ethical Companies. We want you to join our tradition of excellence. Intrigued? We’d love to hear from you.

If you find this opportunity compelling, we encourage you to apply. We promptly review all applications. If you are highly qualified, you will hear from one of our Practice Managers. We are actively interviewing so apply today.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Potential Military Occupational Specialist matches include these Army MOS codes: 68A, 68B, 68D, 68F, 68G, 68H, 68J, 68K, 68L, 68M, 68N, 68Q, 68S, 68U, 68V, 68W, 68X, 68Y. Potential Air Force AFSC Codes: 4A0X1, 4A1X1, 4A2X1, 4H0X1, 4J0X1,4P0X1, 4J0X1,4V0X1.

Job: *Admitting Registration Clerical & Scheduling

Title: Medical Office Specialist - Call Center

Location: Texas-Plano-PLLC Texas Back Inst Plano

Requisition ID: 23517-93540