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Abbott Head of Cloud Research & Development, Azure Infrastructure Cloud in Plano, Texas

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.

Our Neuromodulation business is an area of expertise for Abbott. This business includes implantable neural interfacing devices compatible with mobile technology that treat people who suffer from chronic pain and movement disorders. Our Solutions include Proclaim (TM) XR SCS System, the #1 Spinal cord stimulator on the market, Proclaim (TM) DRG Neurostimulator, the only FDA approved DRG therapy and a market leader in radiofrequency ablation therapy, Abbott RFA. These non-opioid therapies allow us to provide interventional pain therapy to patients throughout the pain continuum. Our deep brain stimulation technology for progressive diseases helps people manage their Parkinson’s disease and essential tremor symptoms, steering away from side effects.

Our location in Plano, TX has an opportunity for a Head of Cloud Research & Development. The Neuromodulation Cloud Operations team manages neurological interfacing computer applications on cloud platforms and ensures availability, reliability, and maintains a superior quality of service. As a Head of Cloud Operations, we are expecting you to be a hands-on leader focused on advancing and optimizing the operational processes following regulated guidelines. You will bring your experience in using cutting edge technology and automation that will be the core of secure operational excellence for this position. You are responsible for the overall strategy, roadmap, planning, execution, and success of Neuromodulation distributive cloud infrastructure and programs. You will work cross-functionally with Abbott’s Product Technology Group, Cloud Infrastructure Management team, R&D Engineering, and Global Support teams to ensure a unified customer experience on Azure Cloud Instance. You will demonstrate effective people leadership and program management expertise to shape projects and operations targeting our internal and extended support teams. Coordinate the development of training programs that will improve the efficacy of the onboarding process of Technical Solution Engineer profiles.

What You'll Do

  • Leadandrecruita 24x7 team of Cloud Operationand DevelopmentSpecialists.

  • Manage Azure cloud infrastructure that is protected using F5 firewall and advancedapplication gateways.

  • Be theMicrosoft Azurecloudinfrastructuresubject matter expert for theoperationsteamthat maintains regulated and non-regulated applications.

  • Develop and deliver incident management frameworks, maintain roadmaps, and program metrics for the Neurocloudoperations team that align with the broader organization's goals.

  • Vendor management, communication, technical issue resolution withMicrosoft Azurecloud.

  • Own and improve operational processeslikeincidentmanagement,changemanagement,releasemanagement, post-mortems, RCAs, and otheractivities.

  • Build and maintain strong cross-functional relationships/alignment with partners across the business,other cloudoperationsmanagers to maintain consistent policies, processes, and metrics across cloud platforms.

  • Collaborate withcloudproductmanagement by providingoperations’ perspective to drive improvement to the product and services with a focus on availability, reliability, scalability, etc.

  • Maintain consistency of cloud environments through an efficient release management process.

  • Provide technical and process subject matter expertise forfield teams for questions relating tocloudserviceofferings.

  • Point of contact for escalationmanagement as necessary during all phases of customer support .

  • Define and deliver KPI’s and reports(livedashboard)which help provide transparency and affect positive change for operational areas .

  • Drive continual improvement through strategic and thoughtful solutions with an automation first attitude .

  • Effective verbal/written communication and presentation skills, including an ability to communicate effectively with a diverse array of stakeholders



  • Bachelor's degree in Computer Science or related field.

  • 10+ years’ experience as an established technology leader.

  • 5+yearsof experience with Microsoft Azurecloud of designing, implementing and managing incident management programs.

  • Ability to work with Azure monitoring tools likeactivity logs,application insight data,application monitoring data.

  • Experience with automation solutions relevant to Azurecloud Operations.

  • Experience with Azure monitoring tools and ITSM tools.

  • Understanding of core system administration tools, basic networking protocols,cloud security, and compliance.

  • Extensive experience leading teams who have supported ‘as a Service’ production environment.

  • Strong management skills, but also be able to dive into details as needed.

  • Ability to effectively communicate across all levels of the organization.


  • MicrosoftCloud Engineer certification is a plus

  • Worldwide deployment of cloud systems

  • Experience in data warehousing and high-performance computing environment is a plus

  • Data analysisand or AI experience

  • Masters or PhDdegree in Computer Science or related field


At Abbott, you can have a good job that can grow into a great career. We offer:

  • Training and career development, with onboarding programs for new employees and tuition assistance

  • Financial security through competitive compensation, incentives and retirement plans

  • Health care and well-being programs including medical, dental, vision, wellness and occupational health programs

  • Paid time off

  • 401(k) retirement savings with a generous company match

  • The stability of a company with a record of strong financial performance and history of being actively involved in local communities

Learn more about our benefits that add real value to your life to help you live fully:

Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at, on Facebook at and on Twitter @AbbottNews and @AbbottGlobal.

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email