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JPMorgan Chase Global Supplier Services - Category Manager - Loan Services in Plano, Texas

Category Lead Job Description:

JPMorgan Chase seeks to do business with suppliers who provide the best price, quality and capability to meet our business needs. With over 900 team members in 11 countries, our Global Supplier Services (GSS) organization works proactively with line of business colleagues to identify capable suppliers, lead the competitive sourcing process and negotiate and contract with the chosen suppliers. Leveraging firm-wide buying power and controlling risk are consistent overarching goals. GSS then ensures that the contracted goods and services can be obtained by our employees in an efficient, cost-effective manner globally.

This Global Sourcing Category Manager role will report to a Sourcing Category Manager and is responsible for leading the development of long term category sourcing strategy plans, along with the sourcing, contracting and execution for third party supplier spend across JPMC Lines of Business ('LOB') for select Consumer Business Operations categories. This position requires an experienced sourcing manager who will be able to develop relationships within the LOB and coordinate with sourcing leads in Asia PAC and Europe where required.

Roles and Responsibilities:

  • Lead the development and execution of multi-year category and supplier spend management strategies within assigned categories including:

  • Develop strategy

  • Collaborate with internal stakeholders to gain agreement

  • Present to senior managers for approval

  • Complete the following activities for sourcing events:

  • Work with LOB clients and stakeholders to define requirements

  • Identify qualified candidate suppliers

  • Carry out all in depth supplier due diligence as required (including via eRFx)

  • Evaluate competitive offerings from suppliers and develop and present sourcing options that meet JPMC's business requirements

  • Conduct commercial term negotiations

  • Lead the contract development process

  • Maintain compliance with all policy and procedural guidelines

  • Partner and collaborate with:

  • Regional Sourcing colleagues

  • Local, regional and global internal stakeholders.

  • In-house Legal, Risk and Finance teams

  • Maintain compliance with all policy and procedural guidelines

  • Carry out administrative responsibilities effectively in managing projects and contracting activities

  • Identify new service opportunities that address or anticipate client needs


  • Build effective and trusted relationships with clients, internal stakeholders and GSS peers

  • Manage and maintain key supplier relationships

  • Proactive engagement with clients to identify and develop value added opportunities and comprehensive sourcing strategies

  • Achieve targets for cost reduction / savings, supplier optimization, risk mitigation, order & payment compliance, and preferred supplier identification


  • Bachelor's Degree required; MBA preferred

  • Minimum of 7 years experience in managing commodity or category spend

  • Previous category management experience in one or more of the following:

  • Contact Center Services

  • Loan Services

  • Mortgage Appraisals,

  • Collection,

  • Default process,

  • Mortgage Title & Closing

  • Interpersonal: ability to lead and influence executive level stakeholders

  • Thought Leadership: determination to drive breakthrough thinking and continuous improvement; sets a personal example

  • Market Research: ability to conduct market/industry/supplier analysis and synthesize data into a consumable format

  • Commercial skill/strategic negotiation ability

  • Change Management: proven ability to drive change in a collaborative manner

  • Project Management: ability to develop, plan and execute projects and create remediation action plans with timely updates to management

  • Communication Skills: ability to communicate effectively with internal sourcing and client stakeholders

  • Cost Modeling: ability to understand value streams, cost drivers and how to break down cost structures

  • Business Strategy Alignment: ability to understand business strategy and build plans to support it

  • Risk Management: knowledge of business risk factors and business savvy to minimize risk appropriately and communicate acceptance of risk factors when required.

  • Technology Acumen: advanced proficient in the use of the Microsoft Office Suite (especially advanced Excel) as well as Ariba analysis

  • Sourcing Methodology: strong knowledge of the key aspects of the RFI/RFP/RFQ and five step sourcing process

  • Legal Acumen: strong understanding and proven experience in executing and amending complex legal Master Agreements and Service levels

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans