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JPMorgan Chase Consumer & Community Banking - Control Manager - Home Lending - Associate in Plano, Texas

Control Management (CM) Consumer & Community Banking offers an intriguing array of career opportunities within its well-established business units and support functions. Consumer & Community Banking's unwavering commitment to attract, train, develop, and retain the best talent is on constant display within its highly-visible Control Management organization

CM maintains a strong and consistent control environment through a joint accountability model that align managers with each line of business, function and region to mitigate operational risk. The team focuses on four areas: Risk Identification & Assessment, Control Design & Evaluation, Issues & Control Deficiencies and Control Governance & Reporting.

Role Responsibilities:

  • Create a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols

  • Review and analyze program related data (e.g., KRI/KPI) to proactively identify existing and emerging Operational risks and issues to support business-related programs and strategies

  • Provide leadership support for the end-to-end execution of the Control and Operational Risk Evaluation (CORE), including control deficiencies and resolutions, to reduce financial loss, regulatory exposure, and reputational risk

  • Engage with control colleagues across the firm, business, operations management, legal, compliance, risk, audit, regulators and technology control functions

Qualifications:

  • Bachelor's degree or equivalent experience required

  • 7+ years of financial service experience in controls, audit, quality assurance, risk management, or compliance preferred

  • Proficient knowledge of control and risk management concepts with the ability to design, create and evaluate the operational risk and control environment in conjunction with business partners

  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio)

Skills:

  • Business knowledge - ability to understand the business / knowledge of regulation surrounding business

  • Communication/presentation - excellent written and verbal communication skills with an ability to influence business leaders in a meaningful and actionable manner

  • Networking - exceptional interpersonal skills; exceptional collaboration and relationship building skills

  • Work autonomously to affect change - flexible, adaptable to shifting priorities; manages competing priorities to achieve the most effective result and able to work in a fast-paced, results driven environment

  • Process analysis / design acumen - ability to understand a process and associated risk to inform control design

  • Problem solving / Analytical skills - solid critical thinking, attention to detail and analytical skills; able to synthesize large amounts of data and formulate appropriate conclusions o Understanding root cause / identifying control deficiencies

  • Developing timely and sustainable solutions

  • Analyze metrics for emerging risk

  • Implementation skills

  • Writing Action Plans, Procedures

  • Change Management

  • Ability to make subjective and informed decisions based upon output, influence stakeholders and justify decision making

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

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