Conduent Citrix Operations Analyst in Plano, Texas
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Representative Principal Duties and Responsibilities -
Application Management - Publishing Apps, Security Controls, Shadowing Users.
Working with Cloud engineers to provision VMs in ESX and Azure
Support and management of support queue and team mailbox for reported incidents
Application Management on Terminal Server - Testing and Troubleshooting
Ability to configure and troubleshoot Citrix Netscalar and Storefront with knowledge of legacy Web Interface / Secure Gateway
Knowledge and skill set required to migrate / modify Data Store and Licensing components of the citrix infrastructure
Excellent level of server and application troubleshooting with a strong background in customer service.
Must also have experience with Citrix patching and roll-ups.
Strong Experience with Application, Customization and Packaging Citrix applications, Terminal Services,
Ability to work with end users to troubleshoot app issues. Excellent customer service skills.
Acts as IT subject matter expert and assist HRS functional management in the planning and implementation of client IT deliverables.
Work with other IT groups - OS, Network to solve problems and implement new solutions.
Education and Typical Years of Experience -
Bachelor's degree in Computer Science or related field of Information Technology, and 3-5 years of job-related experience.
Specific Requirements -
XenApp, 7.19Storefront and Netscaler 12/13Administration
VM support in ESX And Azure
Legacy knowledge of XenApp 6 / Web Interface + CSG
Citrix Certification is a plus.
Knowledge of Wyse Thin Terminals and Wyse Device Management and thin terminal management
Excellent Verbal and Written Communications
Technical experience: Server Hardware configuration, Networking - DNS, subnet masking, routing troubleshooting, Storage, Microsoft Server 2008, 2012, Web /Application IIS administration
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf) .
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