Raising Cane's Application Engineer-Workday Benefits in Plano, Texas
The Application Engineer role is responsible, under general supervision, responsible for administration and day-to-day operation of Workday and other CR & FIN systems and servers. This function plays a lead role in enabling thoughtful processes and solutions that drive efficiency, reduce the cost of operations and mitigate operational risk. This position participates in all phase of Workday and other CR & FIN System implementation and ongoing support processes, including requirements gathering and analysis, functional and technical design, report writing, testing, deployment, and support. This role is technical in nature and requires Workday product knowledge, hands-on implementation, and post-production support experience. Lastly, the Applications Engineer participates in the establishment and maintenance of policies, procedures, and associated training plans.
PRINCIPAL DUTIES AND RESPONSIBILITIES:1. Serve as a Workday Benefits product specialist, building upon and maintaining professional relationships with key colleagues & vendors to ensure that the services and solutions provided exceed current and future needs.2. Work closely with business partners to understand business requirements, analysis, proof of concept, configuration, test, deploy, and develop user necessary documentation.3. Provide production support for Workday including, but not limited to researching and resolving problems, unexpected results and/or process flaws, perform scheduled activities, recommended solutions or alternate methods to meet requirements.4. Drive the design, development, testing and deployment of new integrations and maintain existing integrations using workday integration tools: Studio, Core Connectors, Document transformation, etc.5. Design, develop, test, deploy and maintain, Workday Dashboards, worklets, advanced and shared reports using Workday delivered tools.6. Participate in Workday major releases, identifying impact / enhancement opportunities associated with a new release features/functionality. 7. Support regression testing and communication of required changes for new Workday releases.8. Provide support to end-users of the workday platform, answering questions, resolving issues, and following through on any reported or unresolved issues ensuring timely and reliable response.9. Collaborate with IT peers and business partners to ensure a consistent focus on production support, service requests, and road-map initiatives to ensure a balanced delivery of service and solutions aligned with business objectives.10. Leverage business knowledge and expertise to identify opportunities for process improvements.11. Actively participate in Workday Community and Regional User Groups (RUG)12. Pro-actively research and implement courses of action to prevent system/security problems and maintain compliance.13. Communicate project status to Raising Cane’s IT Leadership14. Mentor Application Administrators
ADDITIONAL REQUIREMENTS:The intellectual and physical demands described below are representative of what must be met by a Crewmember to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.• Strong situational analysis and decision-making abilities• Adept in performing root cause analysis • Has excellent verbal and written communication skills• Able to communicates technical issues clearly in business terms• Exhibits dedication and thoroughness while still meeting deadlines• Ability to manage and maintain effective working relationships with peers and vendors• Update and execute test plans• Attention to detail and accuracy• Able to multitask and work in a fast-paced environment with minimal supervision• Must possess the aptitude and attitude to learn new applications and technologies• Experience with Workday Service Oriented Architecture
QUALIFICATIONS:• 4-year degree Computer Science/ Information Systems or Business experience, preferred• 5+ years’ Workday product knowledge, configuration, integration and production support, with specific expertise in Workday Benefits• Restaurant and/or Retail IT experience is preferred• Workday HCM and Benefits technical certifications are highly desirable
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