MAXIMUS CSR II in Pharr, Texas

-Provide customer service by answering questions and resolving problems related to how to use the various program resources and tools available to promote program engagement and employment efforts.

-Complete basic call-related input to phone inquiries including data entry, verifying caller information, and entering call logs in the client-provided database and completing event registration as needed.

-Discuss caller needs and use provided Work Incentive Planning and Assistance (WIPA) scripts and call flows to determine and appropriately refer callers, completing the required Intake & Referral forms via the WIPA program database.

-Conduct outbound calls to follow up with potential beneficiaries that request assistance in identifying a service provider.

-Assist caller with accessing and using various resources and use tools available on the program website.

-Troubleshoot to solve caller-identified issues and barriers to program engagement related to work incentive program use and benefits planning for obtaining and/or retaining employment.

-High School Diploma or GED required.

-Associate's degree preferred.

-At least 1 year of prior customer service/secretarial/telemarketing experience required.

-At least 3 years experience working in a call center environment preferred.

-Prior experience working in employment services preferred.

-Ability to speak, read and write English clearly, professional and fluently.

*SCA Job Profile Only

EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Requisition ID: 2018-34786

of Openings: 15

External Company URL:

Street: 807 South Jackson Road, Suite B