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Robert Half International Desktop Support Analyst in North Richland Hills, Texas


GENERAL DESCRIPTION/PURPOSE A IT Support Specialist Level II has the level of experience gained from classroom, detail oriented development, and on-the-job training. A Support Specialist at this level is expected to need little assistance when performing the following: Installs, modifies and makes repairs to personal computer hardware and software systems. Tracks and resolves computer related issues. Works with vendors to set up, disconnect and troubleshoot services. Meets with end users to establish a working relationship, and to gain trust and respect. COMPANY GENERAL POLICY AND PROCEDURE The requirements listed below are representative of the knowledge, skill, and/or ability required. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The competence of the employee in performing his or her job duties will be demonstrated, maintained, and improved on an ongoing basis. The statements contained in this position description reflect the general duties considered necessary to describe the principal functions of the job as identified, and shall not be considered a detailed description of all the work requirements that may be inherent in the position. Each team member is expected to be in compliance with policies in the employee handbook (located on our company/PEO website).



JOB RESPONSIBILITIES (include the following, and other duties may be assigned) Supports corporate and remote staff and all other internal customers on systems problem resolution and requests for assistance and support Prioritizes projects to best service the needs of customers Install new equipment when we open a field office and take it all down when it’s time to close one Upgrades workstation software and network hardware Works with all types of hardware such as Servers, PCs, phone system, cell phones, alarm systems, printers, faxes, copiers Works with phone, internet, security, and any other vendors to set up, maintain, and take down services for remote locations and our support center Maintains IT call log, project lists, inventories, and schedules Trains and or facilitates training on software as needed Updates personnel and informs them of changes in software and hardware Performs problem prevention and data analysis Assists users with all of their technology needs COMPETENCIES Microsoft Office 365 Windows 10 Basic PC troubleshooting and issue resolution Can-do attitude; aptitude for learning, and initiative to self-start Adaptability Collaboration and Teamwork Good interpersonal communications A continuous learner who values Self Development Customer Service Embraces Differences Engaged/Accountable Problem Solving with Results-Driven Mindset detail oriented Integrity REQUIRED QUALIFICATIONS Education/ Experience: Five years related experience and/or training; or Bachelor’s degree


Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.

When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit for more information.

© 2020 Robert Half Technology. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (

Salary: DOE

Location: North Richland Hills, TX

Date Posted: February 24, 2021

Employment Type: Full-time

Job Reference: 04030-0011712701

Staffing Area: Technology u0026 IT