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UnitedHealth Group Patient Service Representative WellMed in Mesquite, Texas

Do you have compassion and a passion to help others? Transforming healthcare and millions of lives as a result starts with the values you embrace and the passion you bring to achieve your life’s best work.(sm)

The Patient Services Representatives is responsible for greeting patients and collecting, recording and balancing payments.

Primary Responsibilities:

  • Greet patients as they arrive and manages 20-minute wait time

  • Assist patient with intake process including copying required documents

  • Collect co-payments, co-insurance and deductibles and issue receipts

  • Manage cashier box and daily deposits according to company policies

  • Process walk-in patients and visitors

  • Answer phones and schedules appointments

  • Manage medical records (maintains, files/scans, prepares for schedule)

  • Ensure all correspondence is scanned and/or filed in timely manner

  • Process requests for medical records release and maintain appropriate logs

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High school graduate or GED

  • 1+ years of related work experience including data entry

  • Working knowledge of medical office procedures and medical terminology

  • Ability to accurately sort and file materials by alphabetic or numeric systems

  • This position requires Tuberculosis screening as well as proof of immunity to Measles, Mumps, Rubella, Varicella, Tetanus, Diphtheria, and Pertussis through lab confirmation of immunity, documented evidence of vaccination, or a doctor’s diagnosis of disease

  • You will be provisioned with appropriate Personal Protective Equipment (PPE) and are required to perform this role with patients and members on site, as this is an essential function of this role

  • Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained

Preferred Qualifications:

  • ICD 9 and CPT coding experience

  • Effective communication and customer service skills

Careers with WellMed. Our focus is simple. We're innovators in preventative health care, striving to change the face of health care for seniors., WellMed is a network of doctors, specialists and other medical professionals that specialize in providing care for 550,000+ older adults with over 16,000 doctors’ offices in Texas and Florida through primary and multi-specialty clinics, and contracted medical management services. We've joined Optum, part of the UnitedHealth Group family of companies, and our mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. Our providers and staff are selected for their dedication and focus on preventative, proactive care. For you, that means one incredible team and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Patient Access Representative, Patient Service Rep, Patient Registration, Front Office, Insurance Verification, Prior Authorization, Scheduling, Medical Secretary, Mesquite, Sunnyvale, TX, Texas

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