Kemper Corporation Commercial Underwriter Associate in McAllen, Texas
Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.
Serves as the primary point of contact for insureds and lienholders for policy related inquiries. Provides superior customer service and offers solutions to customers to resolve problems within company guidelines.
Effectively handle all incoming calls and follow up calls – up to 100% of shift handling calls
Provides superior customer service, responding to requests for interpretations of guidelines and procedures, rating inquiries and premium discrepancies in a prompt and professional manner
Research policy information and exercise underwriting authority
Escalate risks beyond designated authority level to Commercial Underwriter/Sr. Commercial Underwriter or Supervisor/Manager
Process high volume policy change requests from internal and external customers. Assist with questions related to billing, compliance guidelines and procedures, rating inquiries, etc.
Document and maintain accurate internal records based on established department record management procedures
Develop mastery of underwriting techniques, terminology and procedures
Ability to make sound underwriting decisions
All calls are monitored for quality assurance purposes and associates will be required to participate in QA reviews
Perform other duties as assigned
High School diploma or equivalent, Associates degree preferred
One (1) year or more related Property & Casualty experience
Strong verbal, listening and written communication skills
Apply professional and effective phone skills
Capable of multi-tasking, highly organized, with excellent time management skills
Ability to operate and self-driven to excel in a fast-paced, high volume call center environment
Ability to use problem-solving and decision-making skills to help customers and process work
Strong computer skills including typing, spreadsheets, word processing software and CRM applications
Must be dependable, and reliable
Work schedule may fluctuate based on business needs
Working knowledge of Excel preferred
Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination.
Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee.
Kemper is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected category or status.
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