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Kemper Corporation Bilingual Customer Service Representative in McAllen, Texas


McAllen TX


We are looking for dedicated, caring bilingual (Spanish/English) professionals who would like to assist our clients (agencies and customers) with questions and changes to their insurance policy. Infinity’s new Customer Service position provides up to 3 hours per week with limited work done on the telephone for policy support and processing work. This means 3 hours of policy support work and processing with limited phone calls. We also offer hours that work for you!

Our contact center is open from 7 am to 8 pm Monday – Friday and 8 am to 5 pm on Saturday. The work schedule for this opportunity is: Afternoon/evening shifts with required rotating Saturdays. All times are local.

Training will be provided Monday -Friday from 9:00AM to 5:30PM for approximately 6 to 8 weeks.

Position Responsibilities:

  • Employee will review all policy information to determine if the risk meets the company's underwriting guidelines and processes.

  • You may be asked to periodically attend office-based training or meetings as needed.

Position Qualifications:

  • 6 months previous customer service experience required. Call Center and/or insurance-related experience preferred.

  • Fluent Spanish/English communication skills, pleasant telephone demeanor, and multitasking skills required.

  • PC experience with 3,000 KSH or 25 WPM with an error ratio of less than 5% required.

  • Successfully completes all required new hire training as per Departmental guidelines.

  • Serves as the primary contact point for insureds, agents, and lien holders for policy related inquiries.

  • Provides Superior Customer Service and offers solutions and/or options within Company guidelines.


Kemper is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected category or status.