St. Joseph Health Sr. Billing/Collections Rep - Credentialing in Lubbock, Texas

Job Summary :

Under minimal supervision, Patient Account Representative II, may be required to perform a variety of patient accounting functions including; third party billing, third party account follow-up, self pay account follow-up, payment application and department support activities.

Essential Functions:

  1. Without exception, executes all activities in a manner that exemplifies and communicated to all staff members and customers commitment to provide the highest level of customer service and quality performance.

  2. Serves as a leader and consistent example to the staff of quality service and performance while performing third party/government collections, self-pay collections, billing, and/or cashiering functions.

  3. Assists patients with the most complex and difficult financial related questions including establishing installment payments, advising of financial assistance programs and addressing any other question(s) regarding the status of their account in a courteous, efficient, effective, professional manner.

  4. Works more complicated daily follow-up of accounts by telephone and/or correspondence on outstanding account balances. Refer unrecoverable account balances to management staff for review of potential bad debt placement or potential financial assistance.

  5. Responsible for implementing collection policies and procedures and interviewing/counseling patients under the regulations of the Fair Debt Practices Act.

  6. Demonstrates analytical skills and advanced problem solving ability to resolve difficult customer and departmental issues.

  7. Demonstrates communication skills necessary to provide supervisory management in the absence of department management staff.

  8. Identifies opportunities for reducing department cost without negatively impacting customer service of quality levels.

  9. Ability to develop plans and new ideas to streamline departmental procedures.

  10. Demonstrates proficient knowledge of the patient accounting system and procedures within the area worked.

  11. Willingly accepts and volunteers to work any hours according to departmental needs.

  12. Ability to train new employees.

Minimum Position Qualifications:


Customer Service. Third party follow-up, government follow-up, patient collections, account resolution, billing, and/or cash applications. Two (2) years of Patient Accounting experience in a physician office, hospital, or medical collections.

Preferred Position Qualifications:

1 to 2 years of college or business experience

Medical Business Office experience in a physician office or hospital

Third party or patient collections experience

Covenant Health is celebrating nearly 100 years of serving Lubbock and our South Plains region. As the oldest and largest health system in Lubbock and the region, we currently employ over 5,200 people with a medical staff of over 600 physicians.For nearly 100 years, Covenant has been driven by a mission of providing a Christian ministry of healing and caring for the whole person - mind, body and spirit. Our vision and differentiator is we are the only faith-based, integrated health network in the West Texas/eastern New Mexico region dedicated to a Christian ministry of healing.As an expression of our mission, we believe we hold an important Covenant with our patients and try and treat every interaction as Sacred Encounters.Our ministry includes six hospitals with over 1,100 licensed beds: Covenant Medical Center - CMC Covenant Children’s Covenant Specialty Covenant Plainview - PLV Covenant Levelland - LVL Trustpoint (joint venture: Rehab Hospital of Lubbock) Covenant Medical Group (CMG) Covenant Health Partners Hospice of LubbockCovenant Health's total service area includes 25 counties that covers most of West Texas and eastern New Mexico. The service area covers approximately 750,000 people and approximately 35,000 square miles.

Company: Covenant Health System