Ally Remarketing Specialist in Lewisville, Texas
Let's Talk! If you are a good communicator and enjoy working in a close-knit team, then this is the right opportunity for you! As a Remarketing Specialist you will provide quality and efficient customer service by performing administrative duties related to the remarketing of vehicle returns. Every call is an opportunity for you to use your communication and negotiation skills while working with customers, auto dealerships, vendors and financial institutions concerning retail and lease accounts. You will works with other team members to ensure that the daily workload of the center is completed. What is Remarketing? We prepare and manage the inventory of Ally's U.S. pre-owned retail and lease-return vehicles, which includes:· Vehicle Return Management· Transportation Logistics· Inspection - Title Coordination· Online and Physical Auction Sales· Direct-to-Dealer Sales· Direct-to-Customer Sales Visit www.ally.com at http://www.ally.com/ to learn more. The purpose of this position is to provide quality and efficient customer service by performing administrative duties related to the remarketing of vehicle returns. This position works with other team members to ensure that the daily workload of the center is completed.
Supports strategies to minimize net credit losses by maximization of dollars recovered from written-off accounts (outside collection/repossession agency/attorney management). This includes assisting with on-boarding new vendors by requesting and organizing information associated with the RFP process.
Delivers continuously improving year on year expense results by improving processes and increasing productivity.
Builds solid peer-to-peer relationships in a team environment to meet operational needs.
Communicates effectively and clearly on a daily, weekly, monthly basis with outside vendors to provide exceptional customer service regarding routine requests.
Supports rigorous quality, control and compliance programs to include an ongoing control/compliance self-assessment process.
Performs data entry, system coding, inventory audits, reconciliations, etc. to ensure alignment between vendor systems and Ally systems.
Responds promptly to vendor requests (information, data, letter generation, etc.) on an as needed basis.
HS diploma or equivalent required.
0-2 years experience in financial services or similar industry.
Associate's degree or Bachelor's degree in business or related may be used as a proxy for the experience.
Basic knowledge of general/standard office and administrative procedures and methods
Basic data entry and word processing skillsOral and written communication skills sufficient to provide routine information, greet visitors, answer inquiries, and refer calls
Computer skills sufficient to prepare policy manuals and enter data on spreadsheetsIn limited subject areas judgment is required to determine the applicability of guidelines or policies to specific situations.
Some ingenuity and initiative required to collect information, coordinate activities with others, and resolve routine and/or factual problems
Ally Financial Inc. (NYSE: ALLY) is a leading digital financial services company and a top 25 U.S. financial holding company offering financial products for consumers, businesses, automotive dealers and corporate clients. Ally's legacy dates back to 1919, and the company was redesigned in 2009 with a distinctive brand, innovative approach and relentless focus on its customers. Ally has an award-winning online bank (member FDIC), one of the largest full service auto finance operations in the country, a complementary auto-focused insurance business, a growing digital wealth management and online brokerage platform, and a trusted corporate finance business offering capital for equity sponsors and middle-market companies.
Business Unit/Enterprise Function Description
Ally Servicing is part of Ally's Dealer Financial Services business and is a leading auto finance customer service organization with a portfolio of 4 million accounts. Ally is a full spectrum auto servicing organization including value streams from customer care to remarketing, and many support areas. It is a fast-paced, challenging and collaborative working environment. Our employees are focused on consistently delivering a superior customer experience.
Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Plus, we have a flexible paid-time-off program including time off for volunteer opportunities. Ally's Total Rewards Program is designed to enrich your life at work -- and outside of it and includes:
Industry-leading 401K retirement savings plan with matching and company contributions
Wellness program encouraging healthy living with financial rewards
Flexible health insurance options including dental and vision
Pre-tax Health Savings Account with generous employer contributions
Pre-tax commuter benefits
Other work-life integration benefits including parental and caregiver leave, adoption assistance, backup child and adult/elder day care program, child care discounts, tuition reimbursement, LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs
Ally is an Equal Opportunity Employer
We extend equal employment opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.
Job Title: Remarketing Specialist
Company: Ally Financial Inc.
Category: Vehicle Remarketing
BU Function: Auto
Requisition ID: 18-6531